More power and control in Jira Service Desk Server 3.9
The Jira Service Desk Server Team is committed to making it easier and faster for your teams to get stuff...
jira service desk
How Samsung does lean ITIL® with Jira Service Desk
This is a guest blog written on behalf of Jack Harding, IT Consultant at Praecipio Consulting and Larry Brock, IT...
Delightful customer service: what’s new in Jira Service Desk Cloud
More and more businesses today are differentiating on customer service. Companies like Airbnb have hundreds of support agents ready on...
Get time back with canned responses and SLA copy configurations in Jira Service Desk Server
We know that it can be tedious and time-consuming for IT agents to respond to repetitive requests. Even more so when...
Inside the mind of Jira Service Desk Server product manager, Vidhu Sharma
It’s been a big year for Jira Service Desk Server, so we sat down with the product manager, Vidhu Sharma,...
How one ad-tech firm automated their hiring and onboarding with Jira Service Desk
The Trade Desk is famous for automation--specifically when it comes to ad buying. But when their team was growing and growing, they had to use automation for their HR processes as well. For this,...
Jira Service Desk Server 3.6 – Eliminate downtime, resolve issues faster, and stop guesstimating
Jira Service Desk Server 3.6 is here with collaborator comments, SLA improvements, and zero downtime upgrades. Allow collaborators to comment...
What’s new in Jira Service Desk? A login-free customer portal, 8 languages, and a customer service template
We’re excited to announce a new login-free portal, multi language support, and a new customer service template. Request help without having...
3 tangible ways to improve your customer service in Jira Service Desk
This is a guest blog post by RefinedWiki, maker of theming add-ons in the Atlassian Marketplace. Jira Service Desk comes...
Top 5 reasons to choose Jira Service Desk vs. the competition
The future of service is here! Jira Service Desk is a new kind of service management software that IT and business teams actually like to use. Jira Service Desk delivers an effortless service experience...
Jira Service Desk named most popular and most affordable ITSM software solution
We are thrilled to announce that Jira Service Desk has been named a top ITSM solution from Capterra, an online software...
8 Jira Service Desk apps to improve your customer service
Jira Service Desk is focused on helping service teams deliver great customer service. Jira Service Desk’s powerful integration with Jira...
8 pro-tips for automating Jira Service Desk
Ask anyone in IT – maximizing efficiency and minimizing small and monotonous tasks is the gold standard. Being able to...
Resolve incidents faster with Jira Service Desk & xMatters
Machine learning and automation can go a long way, but ultimately complex problems still need to be solved by people....
Customizable email notifications and more in Jira Service Desk server 3.3
Looking for Jira Service Desk Cloud? Click here to learn about these features available in cloud. Today, we’re excited to...