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The future of service is here! JIRA Service Desk is a new kind of service management software that IT and business teams actually like to use. JIRA Service Desk delivers an effortless service experience that adapts to your needs with pricing and setup time at a fraction of competitors’.

Why have so many of our customers made the switch from competitor systems? Here are the top five reasons:

1. Up to 75 times more cost-effective than legacy systems

With JIRA Service Desk, there’s no need for expensive consulting engagements, implementation, or maintenance to pay. A simple price of $25 per agent, per month makes JIRA Service Desk the best choice for understanding costs upfront, with no fear of unspoken fees down the road.


2. Get started in minutes, not months

Implementing legacy systems, like BMC Remedy or ServiceNow, can take anywhere from 6-12 months. One of the main reasons our customers choose JIRA Service Desk is so they can start adding value faster, while maintaining a powerful workflow engine. If they already have a JIRA project set up, spinning up a service desk is even easier.


3. All the power of JIRA, simplified for customers

JIRA Service Desk provides a simple, intuitive portal that only shows customers what they care about: services they need and the progress of their tickets. On the agent side, teams can deliver more efficiently with tickets processed by JIRA workflows.


4. One platform across all support and development teams

From the first incident all the way through to the bug fix, having IT and development on one platform means gaining visibility over the entire lifecycle.


5. Tickets that meet customer commitments with advanced SLAs

JIRA Service Desk customers get advanced service-level agreements, completely configurable in JQL. In seconds, they can report on anything from time-to-response, time-to-resolution, and more.


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