The future of service is here! Jira Service Desk is a new kind of service management software that IT and business teams actually like to use. Jira Service Desk delivers an effortless service experience that adapts to your needs with pricing and setup time at a fraction of competitors’.

Don’t just take our word for it. Independent reviewers have ranked us as the #1 most popular ITSM software tool. Check it out!

Why have so many of our customers made the switch from competitor systems? Here are the top five reasons:

1. Up to 75 times more cost-effective than legacy systems

With Jira Service Desk, there’s no need for expensive consulting engagements, implementation, or maintenance to pay.It’s only $10/mo for up to three agents, or $20/mo per agent for more than 4 agents, which makes Jira Service Desk the best choice for understanding costs upfront, with no fear of unspoken fees down the road. Capterra named Jira Service Desk the #1 most affordable ITSM software in 2017.


2. Get started in minutes, not months

Implementing legacy systems, like BMC Remedy or ServiceNow, can take anywhere from 6-12 months. One of the main reasons our customers choose Jira Service Desk is so they can start adding value faster, while maintaining a powerful workflow engine. If they already have a Jira project set up, spinning up a service desk is even easier.


3. All the power of Jira, simplified for customers

Jira Service Desk provides a simple, intuitive portal that only shows customers what they care about: services they need and the progress of their tickets. On the agent side, teams can deliver more efficiently with tickets processed by Jira workflows.Third party research commissioned by Atlassian has found Jira Service Desk to be the top rated “easy to use” system against competitors including ServiceNow, FreshService, Zendesk, Remedy, and Cherwell.


4. One platform across all support and development teams

If your software teams already use Jira Software, you can connect IT tickets to the dev team’s backlog. Get to the root cause of problems before they escalate, and close the feedback loop between customers, service teams, and developer teams.


5. Tickets that meet customer commitments with advanced SLAs

Jira Service Desk customers get advanced service-level agreements, completely configurable in JQL. In seconds, they can report on anything from time-to-response, time-to-resolution, and more.

Want to do some more comparisons?

Compare Jira Service Desk to top competitors on G2Crowd

Compare Jira Service Desk vs. Freshservice

Compare Jira Service Desk vs. Zendesk

Compare Jira Service Desk vs. ServiceNow

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Top 5 reasons to choose Jira Service Desk vs. the competition