Inside Atlassian: how our HR team uses Jira Service Desk
The way we help each other inside of organizations is changing. With internal team collaboration so critical to success, how...
jira service desk
How to graduate from email support with Jira Service Desk
First, it's important to remember that change is an evolution. It doesn't just happen overnight. Having realistic goals means it will be more exciting once your team hits them out of the park. After Jira...
Graduate from email support: How to set up email support with Jira Service Desk
If you rely on email for internal support, chances are valuable time is wasted going back and forth trying to get the right information. Work is assigned inefficiently, leading to slower resolution times and...
Collecting requests the easy way with Jira Service Desk
We often collect feedback and requests from people outside of our team. If they find a bug, need something done, or have a feature request – somehow and some way, they need to reach...
Managing teams effectively with Jira Service Desk
Learn about how email is the new ‘snail mail’ for service teams. This is the third post in our series...
New ebook: Jira Service Desk’s guide to asset management
For any IT team, understanding assets is the key to better service. Effective asset management means these questions always have answers. This results in better, smarter IT service and overall cost savings, as assets...
Avoiding the email support ping-pong effect with Jira Service Desk
Learn about how email is the new 'snail mail' for service teams. This is the second post in our series on how your service team can build on top of email support with Jira...
How Twitter reduced email support by 80% with Jira Service Desk
By 2017, 132 billion business emails will be sent and received per day. By the time you finish reading this, 20 more billion business emails will be written.* Email is our go-to mode of communication....
Redefine what IT means to your business with Jira Service Desk
Redefine what IT means to your business. Watch Jira Service Desk’s newest demo video to learn how to help customers serve themselves, as well as collaborate on tickets by @mentioning customers and agents.
IT and development working better together with Jira Service Desk
Collaboration is near and dear to our hearts here at Atlassian. Collaboration, for us, is not just about sharing documents and communication in Hipchat and Confluence, but it’s in the DNA of all our...
Inside Jira Service Desk: SLAs
This is part two of a blog series taking an inside look at Jira Service Desk, the newest member of...
How Thumbtack saves time and 60% in costs using automation in Jira Service Management
Through Atlassian’s Jira Service Management, Thumbtack automated workflows, cut costs, and empowered teams, freeing up time for high-impact work and boosting employee satisfaction.
How iFood accelerated incident resolution with Jira Service Management
Through Atlassian’s ITSM, iFood unified Dev and Ops teams, slashed incident response times, and massively improved customer satisfaction by optimizing its service delivery.
Introducing the Jira Product Discovery Ship your idea contest
Have a big idea for Jira Product Discovery? Submit it to the Jira Product Discovery Ship your idea contest for a chance to see it built and showcased live at Team Europe ’25 in...
AI in action: the next chapter for Jira Service Management
Discover how our latest AI and agentic AI advancements improve IT operations, employee support, and HR service management