Scale agile practices with programs in Portfolio for Jira
To successfully scale agile, organizations need to know how software development is tracking against business priorities. This gives executives visibility...
jira service desk
Atlassian Services: Partners are here to help you
Have you ever wanted to customize an Atlassian product but didn’t know how? Needed advice on the best way solve...
Jira Software Server 7.4 – flexibility meets productivity
When an organization grows and Jira Software scales to include more teams, striking a balance between administrative control and team...
20 great ITSM add-ons for Jira Service Management
In 2017, we were thrilled to learn that Jira Service Management was named the #1 Most Affordable ITSM solution and...
Jira admins: 5 new business templates that make onboarding easier
A Jira issue can mean different things to your team members. To software developers: epics, stories, sub-tasks. To IT help...
End of support for Jira 6.4: FAQs about upgrading
After March 17th 2017, Jira 6.4 will no longer be supported by Atlassian. To stay on supported versions of Jira,...
Best practices for service request management
A few weeks ago we kicked off the ITSM bootcamp with an overview of the Atlassian approach to ITSM. Over...
The Atlassian approach to IT Service Management (ITSM)
Every software company today is fundamentally becoming a service company. We live in a services first world and IT sits...
12 essential skills you need in a help desk job
Working at a help desk or in a support role is a great way to be tapped into the core...
Inside Atlassian: how we use service enablement to ship better software
Service enablement exists to create a frictionless product experience for our customers. Our goal is that our customers can intuitively use...
Get data visualization superpowers with the Jira content pack for Microsoft Power BI
Teams everywhere use Atlassian Jira Software, Jira Service Desk, and Jira Core to track software development projects, IT support, operations,...
Jira Core means business: introducing boards and mobile apps
A year ago, we redesigned Jira into 3 purpose-built experiences: Jira Software for software teams, Jira Service Desk for IT...
5 ways small businesses can use help desk software
Businesses, no matter their size, run on technology. And that means that the continued availability of IT services is very...
4 things to look for in customer service software
These days, offering a great product or service, even if it’s at the best price, may not be enough to...
How Jira Core makes me a less grumpy social media marketer
As a Content Marketing Manager, I deal with words all day long. I’m always writing, editing, reading, or posting on...