Atlassian sys-admins offer 6 help desk success tips
Atlassian’s growing fast. New hires enter one of our offices daily, and it ain’t easy meeting the needs of all...
jira service desk
6 steps to better release management in Jira
In a DevOps world, work is often merged to master multiple times a day, but it’s not always easy to know when changes ship. Developers have full control over deploying their changes to customers...
Prevention, self-service, and strategic laziness: the recipe for service desk success
Selecting the right tools and software to run your service desk is just part of what makes your customers and engineers successful. Creating a collaborative, self-service environment where people can develop and implement the...
Inside Atlassian: the secret to legendary service
Back in 2001, our co-CEOs Mike and Scott started a global business from Australia with $10,000 on a credit card. They knew that nothing less than legendary service would be needed to be successful....
4 tips for using Jira and Outlook
In a software development setting, it’s a common requirement to transfer information from emails to Jira Software, Jira Core, or Jira Service Desk. Have you ever wondered “Is there is a faster way to...
How the agile manifesto rescued The Daily Telegraph’s service desk
The Daily Telegraph's Director of Service Delivery, was facing a seemingly impossible task: bring service delivery back in-house, and do it within three months. Learn how they applied the agile manifesto and improved customer...
5 Jira and Confluence plug-ins your HR team will love
Many Atlassian customers don't realize there are loads of add-ons and integrations within our marketplace, including these 5 Jira plug-ins an HR department can use to create a unique, customized central system for their...
A guide to setting up business workflows using Jira Core
When we surveyed users in 2014, we discovered that roughly a third of our customers used Jira for non-software projects. But despite the diversity of the businesses, there was a common denominator to their...
Seven ways to create an awesome self-service culture
If there’s a shining light in the IT world that cuts those less-than-urgent tickets in half, it’s self-service. Self-service is a lifesaver, on both ends, because it helps your customers find what they’re looking...
Enterprise Mail Handler for Jira Cloud brings non-Jira users into the conversation
Featured add-on: Enterprise Mail Handler for Jira (JEMH) – JEMH Email Handler provides the enterprise features you need. Jira has...
A service desk for every team: introduction
Have you ever used Google to search for something you didn't know? Or deposited a check at an ATM (or even better yet, deposited it through your mobile phone while wearing your pajamas)? Today, self-service is...
The ABCs of a simple service desk
Hi, I'm Nikki, and I used to be a systems administrator. I want to share a few things that made us successful with our service desk here at Atlassian. In this new blog series,...
Can better IT service improve software development?
With developers and IT teams working in separate systems, there are blind spots in the process. With no collaboration channel, IT teams don't get the visibility and communication they need on fixes and improvements....
How to build a self-service knowledge base
Help yourself, with Jira Service Desk and Confluence. Confluence is the best way to build your team's knowledge and Jira Service Desk puts that knowledge to work. With the self-serve customer portal, you can...
7 knowledge management tips to improve your service desk
Every day, service desk agents rely on various knowledge to solve customer problems. Whether it’s located in a document or...