Featured add-on: Enterprise Mail Handler for JIRA (JEMH) – JEMH Email Handler provides the enterprise features you need.
JIRA has become the linchpin of your team, taking care of administrative and tracking tasks so that you can concentrate on what you do best. If only everybody you interact with used JIRA, your world would be perfect.
All you need is a go-between… something that can persuade other email systems to play nicely with JIRA. That go-between is Enterprise Mail Handler for JIRA (JEMH) by The Plugin People. This add-on’s ability to integrate email from anyone, anywhere helps you expand JIRA’s usefulness to a much wider audience.
Help desk integration
One of the most popular applications for JEMH is help desk integration (and it will work great with JIRA Service Desk). With this add-on, JIRA can take a support request from a user’s non-JIRA email, route it to the right person, assign it a priority, and so forth. It’s invisible to your users and, once you’ve set your configuration, it’s also hands-off for you!
JEMH can also boost your ability to map emails to the right person when you have a lot of different projects going on. Adding a specific mail handler for each project can be tough on your server, but JEMH works around that by routing mail to particular projects based on the email address of the recipient. So you only need one JIRA configuration and one mailbox to map mail to multiple projects.
Shortcuts and automation
JEHM also includes some hacks that can help you out when it comes to the more routine tasks. For instance, the add-on lets you create and update issues via email. You can also set it to flag emails that fail to generate issues or set required fields, create users on the fly, and create black/white email lists.
Enterprise Mail Handler for JIRA is just one of more than 1,600 add-ons available on the Atlassian Marketplace. You’re likely to find just the right add-on to meet your needs – and maybe even some that meet needs you didn’t realize you had.
About this add-on: Enterprise Mail Handler for JIRA (JEMH) is an add-on available within the Atlassian Marketplace. This add-on is designed to increase your creativity and productivity by allowing you to customize and enhance your Atlassian applications. Additional information and other add-ons can be found at https://marketplace.atlassian.com/. Looking to build your own add-on? Check out https://developer.atlassian.com/ to see how.