Jira for asset management
IT organizations have the challenge of ensuring system uptime, supporting users, and managing inventory of both hardware and software. IT...
jira service desk
Managing vacation days with Jira and Confluence
Here at Atlassian, we love using our own stuff. And when we’re not busy building kick-ass new products, we’re usually...
Announcing our acquisition of Mindville
Mindville’s robust asset tracking and configuration management are a win for Jira Service Desk customers and IT teams worldwide.
New employee onboarding: make it easy through Slack ticketing
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email...
Cook up easy Slack automations with Halp’s recipe builder
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email...
An introduction to incident management
Incident management is one of the most critical IT support processes that an IT organization needs to get right. Service outages can be costly to the business and IT teams need an efficient way...
Conquer your CI infrastructure: continuous integration that’s lean and nimble
In this guest post, Chief Product Architect at Wittified Daniel Wester talks about testing, automation, and infrastructure, and ways to maximize investment in automated testing, while minimizing cost of infrastructure. Wittified has an award-winning...
4 ways to use knowledge management for ITIL processes
Jira Service Desk is excited to announce that agents can now view, search, and share knowledge base articles directly from an issue. By being able to discover and share knowledge easily, IT teams can...
Introducing smart graph: machine learning in action
Teams like HR, facilities, legal and even marketing adopt service desk portals to handle requests from their internal customers, and soon there are service desks for practically every team. But this viral spread of...
Inside Atlassian: designing software with the customer at heart
I decided to sit down with different Jira designers to learn how they reimagined Jira as Jira Software, Jira Core, and Jira Service desk from a design perspective. The stories were endless, but three...
How to make cross-functional collaboration simple for program managers
The recipe to keep your cross-functional teams on track and successfully execute your programs
What is conversational AI?
Conversational AI has impacted our lives in ways we might not even realize. This technology allows computers to understand, process,...
Forrester: Vendors move to dominate IT management software
And then there were two…
How distributed code reviews can foster team spirit
yasoon got back in touch with their distributed teams – and improved their products as a result.
Modernising Australia’s software is key to economic growth
The Australian Government's software tools can reduce costs and see rapid value by reevaluating their service management investments.