We are delighted to announce today that Atlassian has acquired Mindville, an asset and configuration management company based in Sweden with over 1,700 customers worldwide including the likes of NASA, Spotify, and Samsung. Today’s digital enterprises often have tens or even hundreds of thousands of assets and services that they need to track and manage. Mindville Insight provides enterprises with full visibility into their assets and services, critical to delivering great customer and employee service experiences. These capabilities are a cornerstone of IT Service Management (ITSM), a market where Atlassian continues to see strong momentum and growth.
Even in the pre-COVID era, companies were increasingly becoming digital businesses. Now, that transformation is accelerating. Whether it’s supporting a remote workforce, bringing doctor “visits” into the digital realm, or facilitating grocery deliveries, IT organizations play a vital role. In this software-centric world, we find more and more companies adopting agile and DevOps practices to keep pace with change. However, they still struggle at being successful because the information they need to respond to changes and incidents is spread across different teams and systems.
That’s why the Mindville acquisition is so important.
Mindville will bolster Atlassian’s ITSM capabilities. By combining rich contextual information from disparate development tools with infrastructure-related information from Mindville, IT teams can now leverage Jira Service Desk to better anticipate the impact of changes to critical business services and respond to the unexpected faster.
Mindville gives organizations a place to store and share information about all their assets and infrastructure across their whole business, even areas outside of IT such as HR, sales, and facilities. Teams can see how various services are linked to the underlying infrastructure, helping them understand how any given change will affect the customer or employee experience as a whole. Mindville also discovers and tracks assets and infrastructure by scanning the network, so teams don’t have to enter every asset manually. This flexible solution integrates with leading cloud providers like AWS and Azure, and can either co-exist with, or help teams migrate away from, other solutions such as ServiceNow, Microsoft SCCM, and Snow Software.
Mindville is already a very successful partner in the Atlassian Marketplace, and we will continue to augment their asset and configuration management capabilities and integrate it tightly with Jira Service Desk. This acquisition builds on Atlassian’s investment in ITSM, including recent acquisitions like Opsgenie for incident management, Automation for Jira for code-free automation, and Halp for conversational ticketing.
Please join me in welcoming Mindville to the Atlassian family. Their outstanding culture and relentless customer focus will play a key role in furthering our mission to unleash the potential of every team.
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