After determining that Atlassian Cloud fit perfectly with Fair’s working style, infrastructure and security needs – and would make their own workflows as fast, easy and reliable as their customer experience – they set about adopting the tools full speed ahead.
Non-technical teams take notice
Fair’s Engineering and Concierge Teams were among the first to start using Atlassian, leveraging Jira Service Desk and Jira Software to manage customer requests and software bugs. It didn’t take long for non-technical teams to start noticing the potential for streamlining their workflows and communication too.
Their requests were shared with Oni, who Fair had just hired in part because of his past experience with Atlassian. “Literally on my first day, I was put into a meeting with our Inventory team, who wanted to use Jira Software for vehicle inventory operations and tracking,” Oni recalls.
“Then on my second or third day, our Director of IT approached me and said, ‘Look, the HR Team wants to use Jira for onboarding, offboarding, and managing equipment and access,’” Oni says. “Now pretty much every single contractor and employee uses Atlassian, from engineering to customer service to accounting to our creative teams to inventory, data operations, and vehicle returns to HR and facilities.”