Jira Software Licensing and Purchasing
Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.
- Where can I sign up for a trial?
- What does a Jira Software Cloud Standard subscription cost?
- What does a Jira Software Cloud Premium subscription cost?
- When should I consider Jira Software Premium over Jira Software Standard?
- How do I upgrade from Jira Software Standard to Jira Software Premium?
- How do I get credits reimbursed for an SLA breach?
- How can I purchase or request a quote for Atlassian Cloud?
- What is the minimum term of service?
- What payment options are available?
- Where can I find the Atlassian Terms of Service?
- I have more questions about Atlassian Cloud
Data Center Term Licenses
1. Where can I sign up for a trial?
Trials for Jira Software Standard and Jira Software Premium can be started on the Try Atlassian Cloud page.
Already using Atlassian Cloud? Site Administrators can add and remove products and Apps via the Site Administration page of your Atlassian Cloud site at any time. Keep in mind, removing applications or Apps takes effect immediately, and no credit or refund will be offered for removing products prior to the end of a maintenance term.
2. What does a Jira Software Cloud Standard subscription cost?
We offer a la carte pricing for Atlassian Cloud. Your subscription starts with either Jira Core, Jira Software, Jira Service Desk, or Confluence as its foundation. From there, you can choose from available apps like Portfolio for Jira, or any available in the Atlassian Marketplace
Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.
A cosa è dovuta la considerevole differenza di prezzo tra la licenza da 10 utenti e quella da 11? Le licenze da 10 utenti sono offerte a un prezzo di lancio ai team di piccole dimensioni. Se hai più di 10 utenti, verranno applicati i prezzi normali.
3. What does a Jira Software Cloud Premium subscription cost?
4. When should I consider Jira Software Premium over Jira Software Standard?
Jira Software Cloud Standard is the Jira you know and love today. Jira Software Cloud Premium helps teams confidently scale Jira Software across their organization by offering unlimited storage, a financially-backed 99.9% uptime SLA, and 24/7 Premium Support with a 1 hour response time. If you have concerns about downtime or service interruptions, are looking to scale Jira across your org, or have a globally distributed team that relies on Atlassian products as mission-critical for success, Premium is a great fit for you.
5. How do I upgrade from Jira Software Standard to Jira Software Premium?
Jira Software Cloud can be upgraded from Standard to Premium at any time via the Manage subscriptions page of your Atlassian Cloud site.
6. How do I get credits reimbursed for an SLA breach?
If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information, see our SLA Compensation for Premium Plans documentation, or our Cloud Premium SLA Terms and Conditions.
7. How can I purchase or request a quote for Atlassian Cloud?
The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription.
To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL (xxxxxxx.atlassian.net) or SEN (SEN-XXXXXX).
8. What is the minimum term of service?
The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.
9. What payment options are available?
Monthly: Monthly subscriptions are limited to payment via credit card or PayPal. To update the credit card or PayPal account details on file, please see the How do I update the credit card or PayPal account on file? FAQ.
Annual: Annual subscriptions can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL or SEN (SEN-XXXXXX).
10. Where can I find the Atlassian Terms of Service?
1. What does a new Jira Software license cost?
We have designed Jira Software licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.
Please note that 10-User Starter licenses are not eligible for Atlassian Support. Instead, support queries can be raised with the Atlassian Community.
2. How much is it to renew my Jira Software maintenance?
All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing.
Atlassian invia automaticamente un preventivo senza impegno 90 giorni prima della scadenza della manutenzione di una licenza. Puoi richiedere un preventivo in qualsiasi momento; per maggiori informazioni vedi le Domande frequenti. Hai anche la possibilità di configurare il rinnovo automatico tramite my.atlassian.com.
I rinnovi della manutenzione software hanno inizio quando scade il periodo di manutenzione attiva, indipendentemente dalla data di acquisto del rinnovo. Se intendi rinnovare la manutenzione, ti consigliamo di farlo almeno 30 giorni prima della scadenza.
3. What is software maintenance?
Software maintenance, included in your first year of use*, gives you the following benefits:
- Security patches
- Critical bug fixes
- New features & enhancements
- Access to Atlassian's world-class Support team for technical troubleshooting
- Developer license* keys (lets you test the upgrades before committing!)
- Potential to enroll in Beta Programs
In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.
*Please note that 10-User Starter server licenses are not eligible for non-production Developer licenses or Technical Support.
4. How do I request a quote?
Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.
5. How is Jira Software licensed?
A Jira Software commercial/academic/starter license entitles you to:
- Install Jira Software on a single instance in a production environment on 1 server
- Perpetual Jira Software use
- Software maintenance for 12 months - including all updates and online support
- Application source code (under a developer source license which allows for broad customization)
Licensing fees are quoted per number of 'active users.' An active user in Jira Core is by definition any user account in the system with the "Jira Software Users" global permission or the "Jira Administrators" permission, i.e., anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.
6. What is the cost to upgrade my Jira Software license to a higher user tier?
You'll be pleased to know that you can upgrade Jira Software at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.
Please Note: The below prices* are applicable for licenses purchased after 12-Oct-2018. Pricing for licenses purchased prior to 12-Oct-2018 will be calculated using the original purchase price.
Upgrades to Academic server licenses are 50% of the pricing seen above.
7. How do I purchase a Server license upgrade?
There are two ways to generate a server license upgrade quote:
When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.
Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.
Data Center Term Licenses
1. What is Data Center?
Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications. Our Data Center offering is available for Jira Software, Jira Service Desk, Confluence, and Bitbucket Server. See our Data Center information page for more details.
Please also see our Data Center FAQ for common questions.