Modèle de gestion des services informatiques
Répondez aux demandes, résolvez les incidents et les problèmes, et déployez les changements rapidement.
Request types
Streamlined HR workflows
Stay on top of and manage all HR service demands with pre-configured request types and workflows designed for HR teams.
Built-in confidentiality
Securely track and protect sensitive information. Use permissions to define who can view, find, and comment on requests.
Self-service portal
Help employees find answers to common questions using a service portal. Set up a knowledge base so that help-seekers can self-service with FAQs and how-to articles.
Featured product: Jira Service Management
The easiest way for HR teams to manage payroll, onboarding, requests, general inquiries, and other HR services. Learn more
“Digital transformation is a buzzword, but Jira Service Management is helping make it tangible for us. Before, people were looking at shared drives, spreadsheets, and emails. Now they see their process as a digital product, through a form, a queue, a dashboard, and a workflow.”
Jeff Pittman
Director of IT Operations, Sony Music Publishing
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Ressources associées
Qu'est-ce que l'ITSM ? Guide de gestion des services informatiques