Make lean change management possible with Jira Service Desk
Every IT team faces the challenge of managing a constantly changing IT infrastructure, whether it’s rolling out new technologies, managing...
jira service desk
4 customer-friendly ways to customize Jira Service Desk
Enable a consistent and transparent experience for your users and support teams.
Atlassian extends Jira Service Desk to HR, legal, and facilities teams
Featuring templates and workflows that are purpose-built for business stakeholders.
10 apps to power up your Jira Service Desk
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email...
Automate work across apps with the Zapier integration for Jira Service Desk Cloud
Focus on the task at hand with over 1,400 apps available right in Jira Service Desk.
Supercharging the agent experience in Jira Service Desk Cloud
Finally, your team has everything they need to deliver world-class service in ways that work for them.
How apps can improve Jira Service Desk Cloud agent productivity
Spare your team wasted time and headaches with strategic automation.
Jira Service Desk asset management integrations for cloud are here
The job of the IT professional has become more difficult over the past decade. This is not necessarily due to the workload, but...
Rethinking the service experience in Jira Service Desk Cloud
These days we expect business software to provide the same outstanding experiences as the apps we use every day. IT teams are driving organizational shifts...
Introducing project archiving in Jira Service Desk, and a new look
At Atlassian, we’re on a mission to make it easier and faster for IT teams to get work done. That’s...
5 game-changing tips for automating your bug tracking in Jira Service Desk
This is a guest post written by Sam Rector, product marketing manager at Appfire, makers of the award-winning Bob Swift...
Stop support tickets in their tracks with Jira Service Desk and Statuspage
Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets....
How Atlassian Support configures SLAs in Jira Service Desk
Atlassian Support is a global operation. With six regions, 24/7 availability, 15 products, cloud and server deployments, and different support tiers,...
Approvals just got a whole lot easier in Jira Service Desk Server
You may have noticed a theme these past few Jira Service Desk releases – the team has been focused on making approvals...
Get your priorities in order this new year with Jira Service Desk Server 3.10
Since the announcement of priority schemes in Jira Software Server 7.6, the Jira Service Desk team has been working hard to...