Chat
Draft and update knowledge base article
How it works
- Rovo Chat gives you instant insights as you work, providing real-time, company-specific information in response to your questions and prompts.
- Highlight the following prompt text, copy it, and then paste it into Rovo Chat. Edit the specifics to meet your needs.
Team
Atlassian Cloud apps
Prompts
Create a knowledge base article to help solve :[Describe problem or issue] or [Ticket URL] using support articles, documents, conversations, and previous related tickets.
Draft a response to following support ticket: [Support ticket URL] acknowledge the customer's feedback and assure them that the company is working to address their concerns. Use info from the following knowledge base articles in the response: [Knowledge base article URL]
Analyze the resolution described in [Ticket URL] and compare it against the content in the existing knowledge base article at [URL page]. Identify any gaps, outdated steps, or missing information in the article, and update it accordingly to ensure it reflects the most current and accurate solution.
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