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Artikel in de kennisdatabase opstellen en bijwerken

Hoe het werkt

  • Rovo Chat geeft je direct inzicht terwijl je werkt en geeft je bedrijfsspecifieke informatie in realtime als antwoord op je vragen en prompts.
  • Markeer de volgende prompttekst en kopieer en plak deze in Rovo Chat. Pas de specificaties aan zodat deze aan je vereisten voldoen.

Team

Klantenservice
Helpdesksupport

Atlassian Cloud-apps

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Logo Jira Service Management

Prompts

 

Create a knowledge base article to help solve :[Describe problem or issue] or [Ticket URL] using support articles, documents, conversations, and previous related tickets.

 

Draft a response to following support ticket: [Support ticket URL] acknowledge the customer's feedback and assure them that the company is working to address their concerns. Use info from the following knowledge base articles in the response: [Knowledge base article URL]

 

Analyze the resolution described in [Ticket URL] and compare it against the content in the existing knowledge base article at [URL page]. Identify any gaps, outdated steps, or missing information in the article, and update it accordingly to ensure it reflects the most current and accurate solution.

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Rovo is een tool voor samenwerking tussen mens en AI die teams helpt te ontwikkelen en op te schalen.