Adopting an Agile Culture
As EBSCO’s business grew, so did the demands of their international customer base who expected to have access to their content and services 24/7 and 365 days a year.
“The challenge here is you have US based engineering teams focused on US business hours, but how do you certify availability around world?” asks Dipankar Biswas, Agile Director of Engineering at EBSCO.
To meet the increasing demands of their customers, EBSCO had been moving to an agile development model. This transition was critical in their ability to innovate and ship new products and services quickly.
At the same time, the dev and operations teams were lost in a sea of alerts. Each team had their own monitoring tools in place, and silos of data were developing. It became impossible to route these alerts or collaborate effectively.
“Teams were really struggling because the noise was tremendously high, not allowing teams to focus on the right alerts in a timely way. You have too many alerts coming in, and teams do not know how to respond.”