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Plantilla de gestión de asistencia de instalaciones

Gestiona fácilmente las solicitudes de mantenimiento, traslados y planificación de eventos.

Tipos de solicitudes
Notificación de una incidencia de mantenimiento
Solicitud de un movimiento
Solicitud de un evento
Preguntas relativas a las instalaciones
Solicitud por correo electrónico
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Facilities service management template

Manage requests for maintenance, moving, and event planning.

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best for

Operations

key features

Help desk

Manage requests

Resolve incidents

What is the facilities service management template?

The facilities service maangement template is best suited for facilities teams who need an easier way to track work and manage employee requests. This template helps teams manage requests for maintenance, moving, and event planning.

What does the facilities service management template include?

Capture relevant customer information

Use editable request types for common external support issues or create your own that are specific to your team’s external support services.

On-call screenshot

Address requests more efficiently

Utilize a pre-built form or create your own form to get more structured information from help seekers when they raise a request.

Assets screenshot

Customize your help center portal

Create a service portal with customizable request types and workflows to meet your employees' needs.

Change requests screenshot

Create and optimize your queues

Organize employees' requests from the help center, email, chat, and other channels into queues so you can quickly view, triage, and assign requests as they come in.

Backlog screenshot

Keep a pulse on your facilities infrastructure

Facilities teams can track all the assets they are responsible for maintaining in one convenient location with Assets.

Backlog screenshot
Ventana de asistencia con timbre

Ubicación centralizada

Un lugar central para que los empleados registren las incidencias de mantenimiento, faciliten el traslado de escritorios, soliciten equipamiento y les informes de los peligros críticos.

Ventana de centro de ayuda

Portal personalizable

Personaliza el portal para adaptarlo a los tipos de solicitudes que hacen tus empleados y a las necesidades de tu equipo.

Varios documentos

Informes y métricas

Crea paneles e informes personalizados a fin de realizar un seguimiento del tipo y la frecuencia de los incidentes, de modo que puedas reducir las incidencias.

How to get started with the facilities service management template

Start managing and simplifying communication around maintenance and other facilities service requests.

1. Set up your help center and portal
  

The help center is where employees can submit requests and access your self-service knowledge base. Set up the welcome message, announcements, and layout.

2. Customize your request types
  

Help employees and agents with tailored request types, or create your own.

3. Organize your queues
  

Align your queue with the way your teams triage and address maintenance requests.

4. Add agents
  

It’s time to get the party started! Add agents to your service project team.

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