Calling all Support Engineers in the San Francisco Bay Area! Atlassian will be hosting our inaugural SF Support Meetup at our brand new office in SOMA. We are starting this regular meetup to connect Support Engineers in the Bay Area with each other. Our goal is to build a community to share tips, tricks and techniques that help make customers awesome.
Our first meeting will feature a presentation from Atlassian’s Chris LePetit. Chris will be revisiting his talk from Atlassian Summit titled: Scaling a Global Support Team to Resolve 1,500 Requests a Week Using Kanban and GreenHopper. An excerpt from the talk:
The Atlassian Support team consists of over 100 support engineers in five locations providing legendary service 24 hours a day, seven days a week. Providing Legendary Support necessitates accurate responses provided fast. Legendary Support became even more important in February when we announced our Enterprise offering. In this talk Chris will share how the Atlassian Support team has scaled to 1,500 support requests each week while reducing the average response time and maintaining accuracy. Chris will leave you with key steps to introduce Kanban into your own support or operations environment.
Beer and pizza will be provided. Come join us to learn about using Kanban and GreenHopper in your support organization and to mingle & meet other Support Engineers. If you’re planning on attending please make sure to RSVP. We look forward to seeing you there!