Modern enterprise IT environments are evolving at breakneck speed. Between multi-cloud infrastructure, hybrid work endpoints, and rapid SaaS sprawl, traditional IT service management (ITSM) tools simply cannot keep up. When IT teams rely on fragmented spreadsheets or legacy platforms burdened by manual data entry, service delivery slows to a crawl and risk multiplies.

Modern enterprises don’t need another static CMDB. They need AI-native service management powered by rich, real-time, accurate context.

Great AI-native service delivery starts with knowing exactly what you own, who uses it, how it connects to business services, and what it costs. That is why Atlassian and Flexera are joining forces. Together, we are delivering an agile, intelligent alternative that outpaces legacy solutions by putting continuous, contextual asset intelligence directly into the flow of work.

The Power of the Teamwork Graph & AI-Native Service Delivery

Traditional service management is reactive: a ticket is logged, context is assembled manually, and resolution is delayed. AI-native service management, by contrast, anticipates dependencies, automates triage, and surfaces actionable intelligence in real time.

Atlassian Service Collection is built natively on top of the Teamwork Graph, which maps 250B+ connections across teams, tickets, code, services, and infrastructure. When paired with Atlassian Rovo and specialized AI agents, Service Collection reasons over dynamic enterprise data to proactively resolve incidents, assess change risks, and eliminate wasted software spend.

What is service collection?

Service Collection connects service teams and AI agents with context to support employees and customers. It consists of:

  • Jira Service Management delivers exceptional service and resilient operations.
  • Customer Service Management powers contextual customer support.
  • Assets tracks devices, apps, licenses, dependencies, owners, and users.
  • Rovo agents, skills, and experiences add AI-powered assistance and workflows.

Atlassian + Flexera → a complete view of your organization’s assets

By integrating Flexera’s market-leading IT asset data into Atlassian Service Collection, we are enabling more ways for enterprise customers to discover and connect their data to their workflows.

Crucially, this integration brings Flexera’s Technopedia – the world’s most comprehensive repository of verified hardware and software product data – directly into Jira Service Management and Assets. With curated metadata on lifecycle status, end-of-life (EOL) dates, support milestones, application category and manufacturer details instantly accessible, your AI agents and human responders have authoritative context at their fingertips.

Together, Atlassian and Flexera empower organizations to unlock end-to-end asset visibility, management, and orchestration:

  • Unrivaled Asset Intelligence (Flexera One + Technopedia): Flexera automatically discovers, inventories, and normalizes, hardware and software software assets. Using the Technopedia library, it enriches that data with details such as end-of-life dates, manufacturer details and application categories. 
  • Dynamic AI-Native Context (Atlassian Teamwork Graph): That rich asset context flows seamlessly into the Teamwork Graph and Assets, linking every device, license, and workload to the teams, code commits, Jira tickets, and critical business services that depend on them.
  • Intelligent Orchestration & Action: Rather than jumping between siloed consoles, service teams and AI agents can take immediate, confident action. Evaluate change risk with full dependency awareness, resolve critical incidents with root-cause context, automate software reclamation, and optimize cloud spend without leaving Jira Service Management.

Explore more at Team ’26 Europe

We announced these updates at Team ’26 Europe, our annual user conference, along with the rest of this year’s news. The sessions are available live and on demand if you want to go deeper.