Come have a chat with JIRA Service Desk at the IT Service Management Conference, SITS, in London! We’ll be there on June 3rd and 4th showcasing the latest and greatest. You’ll find us in the expo hall – booth 210. There’s a massive banner, you won’t miss it.
Also, plan on coming to a seminar to learn about JIRA Service Desk:
How agile rescued the Telegraph’s service desk
Carol Johnson, Daily Telegraph
After just 18 months, the Telegraph’s outsourced service desk relationship was failing, causing the business to question the credibility of IT services being provided. This session explains how the Telegraph set about restoring confidence in IT operations by applying agile principles as it brought the service desk back in-house.
Service at scale: A delicate balance of operations and innovation
Dora Wierzbicka, Atlassian
Dora Wierzbicka is a Support Engineer at Atlassian, working closely with Atlassian Cloud customers. She is also a member of the “Support on Projects” team, continuously improving Support tools and processes. Previously, Dora served as test lead on software projects. She holds ITIL, CMMI, and PMBok certifications.
If you’re attending, please let us know in the comments below! We’ll make sure to put aside some swag for you.