The self-service knowledge base,
built for JIRA Service Desk

Adding Confluence knowledge base to JIRA Service Desk
has been shown to deflect up to 45% of tickets*

Deflect costly and repetitive tickets

Centralize support documentation and build a self-service knowledge base in Confluence. Help customers help themselves with smart, automated knowledge base suggestions.

Create knowledge base articles fast

Set up a fully functional knowledge base in just a few clicks and quickly document solutions to known issues with the bundled how-to and troubleshooting article templates.

If a user comes in and types a question, JIRA Service Desk and Confluence puts the knowledge base articles in front of the user to try to reduce ticket volume and help them get help for themselves. It’s a big win for us." —Alex Stillings, IT Manager, Twitter