Facilities service management template
Manage requests for maintenance, moving, and event planning.
best for
Operations
key features
Help desk
Forms
Resolve incidents
Queues
Assets
What is the facilities service management template?
The facilities service maangement template is best suited for facilities teams who need an easier way to track work and manage employee requests. This template helps teams manage requests for maintenance, moving, and event planning.
What does the facilities service management template include?
Capture relevant customer information
Use editable request types for common external support issues or create your own that are specific to your team’s external support services.
Address requests more efficiently
Utilize a pre-built form or create your own form to get more structured information from help seekers when they raise a request.
Customize your help center portal
Create a service portal with customizable request types and workflows to meet your employees' needs.
Create and optimize your queues
Organize employees' requests from the help center, email, chat, and other channels into queues so you can quickly view, triage, and assign requests as they come in.
Keep a pulse on your facilities infrastructure
Facilities teams can track all the assets they are responsible for maintaining in one convenient location with Assets.
Centralna lokalizacja
Centralne miejsce, w którym pracownicy mogą rejestrować zgłoszenia serwisowe, sprawnie realizować przeniesienia stanowisk, zgłaszać wnioski o sprzęt, a także odbierać informacje o krytycznych zagrożeniach.
Portal z możliwością dostosowania
Portal, który możesz dostosować do konkretnych rodzajów wniosków składanych przez Twoich pracowników oraz potrzeb swojego zespołu.
Raporty i wskaźniki
Twórz niestandardowe raporty i pulpity, aby śledzić rodzaje i częstotliwość incydentów, a w konsekwencji ograniczyć liczbę zgłoszeń.
How to get started with the facilities service management template
Start managing and simplifying communication around maintenance and other facilities service requests.
