Aan de slag met de ITSM-sjabloon
Reageer op aanvragen, los incidenten op, behandel problemen en implementeer veranderingen snel.
Aanvraagtypen Verandering Incident Nieuwe functie Probleem Serviceaanvraag
Wat is ITSM? Een handleiding voor IT-servicebeheer
Best practices en tutorials voor incidentmanagement
Jira Service Management-snelstarthandleiding
Klaar om deze sjabloon te gebruiken?
IT service management template
Respond to requests, resolve incidents, address problems, and deploy changes fast.
Alerts and on call schedules
Jira Service Management centralizes, filters, and enriches alerts across all your monitoring, logging, and CI/CD tools to ensure your teams respond to issues quickly while avoiding alert fatigue. Teams can automatically combine related alerts, and add attachments, notes, and links to maximize available information about incidents. And with customizable oncall schedules, routing rules, and escalation policies, teams can handle alerts differently based on their source and urgency.
Automated change requests
With deployment tracking in Jira Service Management, teams can automatically create change requests when deployments are initiated to selected services, providing automated and accelerated approvals, along with seamless insight for incident responders. And with the change calendar, teams have a full picture of past and future changes that could potentially be the cause of an incident.
Assets in Jira Service Management helps you anticipate the downstream impact of changes, so your dev and ops teams can manage risk for more frequent, seamless deployments. When incidents do occur, Assets lets you quickly view the dependencies between configuration items or assets and services to resolve incidents and uncover the root cause of problems.
Jira Service Management empowers customers to report incidents across multiple channels, providing a single source of truth for incident managers. Using the service catalog or portal, customers have access to streamlined forms that route incidents directly to the teams that support them. And with Jira Service Management Chat, customers can submit incidents and get status updates directly from Slack or Microsoft Teams.
Related IT service management resources
Jira Service Management product guide
Whether you’re new to Jira Service Management, training your teammates, or ready to take your service management skills to the next level, these guides cover everything from the basics to in-depth best practices.
The complete guide to Atlassian for ITSM
This practical guide covers the basics of everything you need to know about ITSM with Atlassian – across IT delivery, operations, and support.