Effortlessly communicate with page viewers to build trust before, during, and after an incident.
Effortlessly communicate with external stakeholders to build trust before, during, and after an incident.
Introduction to Statuspage
Learn incident communication best practices and tips, as well as which type of status page is right for you and how to use it effectively.
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What is incident communication?
Incident communication is the process of alerting users that a service is experiencing some type of outage or degraded performance. This is especially important for web and software services, where 24/7 availability is expected. Since downtime is inevitable, check out our comprehensive guide to incident communication best practices.
Incident Management Handbook
Interested in learning what happens when an Atlassian service goes down? We've created the Incident Management Handbook to summarize our incident management process and pass on our experiences. These are the lessons we've learned responding to incidents for more than a decade. While it’s based on our unique experiences, the practices and theories can be adapted to suit the needs of your own team.