An integrated ecosystem for speedy service and delivery
除了集中化文档外，Solarisbank 还需要更好的方式在产品开发和客户服务方面进行协作。这些流程以前比较慢而且更复杂，但是通过在 kreuzwerker 的帮助下实施 Atlassian，技术和非技术团队都能够展开协作，以获得更好、更快的服务和交付。
Solarisbank’s Technology team uses Jira Software to collaborate with their partners on product development, issue management, and code releases, which are executed with a click of the mouse. “As soon as a release is rolled initially, a Jira ticket is created, and when it’s dragged into the release column, this release is kicked off by someone authorized to do so,” says Fabio. The new release is then logged in Confluence for audit purposes.
When Technology is working on incident management and maintenance, Statuspage is invaluable. It’s integrated with Solarisbank’s alerting tool, so any time an incident is reported or maintenance is scheduled, an update is automatically posted to Statuspage. That way, Solarisbank’s partners are aware of any potential disruptions, and engineers can work quickly to address the issue. The Statuspage updates have been particularly helpful for saving time, building trust, and keeping partners happy.