An integrated ecosystem for speedy service and delivery
In addition to centralized documentation, Solarisbank needed a better way to collaborate on product development and customer service. These processes were slower and more complex before, but by implementing Atlassian with Kreuzwerker’s help, both technical and non-technical teams are empowered to work together for better, faster service and delivery.
Solarisbank’s Technology team uses Jira Software to collaborate with their partners on product development, issue management, and code releases, which are executed with a click of the mouse. “As soon as a release is rolled initially, a Jira ticket is created, and when it’s dragged into the release column, this release is kicked off by someone authorized to do so,” says Fabio. The new release is then logged in Confluence for audit purposes.
When Technology is working on incident management and maintenance, Statuspage is invaluable. It’s integrated with Solarisbank’s alerting tool, so any time an incident is reported or maintenance is scheduled, an update is automatically posted to Statuspage. That way, Solarisbank’s partners are aware of any potential disruptions, and engineers can work quickly to address the issue. The Statuspage updates have been particularly helpful for saving time, building trust, and keeping partners happy.