An integrated ecosystem for speedy service and delivery
Oltre alla documentazione centralizzata, Solarisbank aveva bisogno di un modo migliore per collaborare allo sviluppo del prodotto e all'assistenza clienti. Questi processi erano più lenti e complessi in precedenza, ma implementando Atlassian con l'aiuto di kreuzwerker, i team tecnici e non tecnici sono autorizzati a collaborare per un'assistenza e una consegna migliori e più veloci.
Solarisbank’s Technology team uses Jira Software to collaborate with their partners on product development, issue management, and code releases, which are executed with a click of the mouse. “As soon as a release is rolled initially, a Jira ticket is created, and when it’s dragged into the release column, this release is kicked off by someone authorized to do so,” says Fabio. The new release is then logged in Confluence for audit purposes.
When Technology is working on incident management and maintenance, Statuspage is invaluable. It’s integrated with Solarisbank’s alerting tool, so any time an incident is reported or maintenance is scheduled, an update is automatically posted to Statuspage. That way, Solarisbank’s partners are aware of any potential disruptions, and engineers can work quickly to address the issue. The Statuspage updates have been particularly helpful for saving time, building trust, and keeping partners happy.