Solarisbank + Atlassian

How Solarisbank is reshaping financial services with the structure, speed, and visibility of Atlassian

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Financial services


Berlin, Germany

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In an industry full of established players and regulatory roadblocks, it can be difficult for innovators to break in and truly make a difference. Fintech pioneers like Solarisbank are rising to the challenge to make banking simpler for companies and their customers.

As a tech company with a German banking license, Solarisbank offers a completely digital banking-as-a-service platform, which their customers (who they call “partners”) can leverage to spin up custom financial solutions for their own users, without the usual red tape. For example, if a retailer wants to give their customers the option to finance a big purchase or buy a gift card, they would normally need to work with a bank to do so. Most traditional banking institutions move slowly and have predefined offerings that are hard to customize. The process often takes many months or even years and results in a shoehorned solution. Alternatively, the retailer could connect to Solarisbank’s flexible, modern platform and build their own customized, compliant banking products in a fraction of the time.

With such an innovative concept and entrepreneurial culture, which encourages everyone to take responsibility for helping the bank grow and evolve, it’s no wonder the company has attracted investors like VISA and BBVA, signed dozens of new partners around the world, and grown to over 300 employees in just four years. Scaling so quickly puts stress on even the most experienced teams, and when they’re working with some of the world’s biggest brands, there’s no room for error.

In the beginning, Solarisbank employees were using multiple tools for communication, documentation, and development. This led to inefficiencies, as they were spending valuable time switching between systems and finding the right information.

To solve their immediate challenges and lay the foundation for scaling even faster in the future, Solarisbank centralized onto the Atlassian platform and hasn’t looked back. Since onboarding the entire company to Atlassian solutions, the bank has increased efficiency, streamlined communication, and put professional structures in place to raise the bar for their customers and the entire banking industry.

The key reason to use Atlassian products is the connectivity. You have your documentation, you have your boards, you have your customer support, and everything is interconnected.

Connectivity is key

Running a firm like Solarisbank isn’t like running most businesses. While many companies have the freedom to make their own rules, the bank operates in a highly regulated industry (financial services) and area (Europe). Auditors and investors need documentation, partners need compliance and constant support, and it’s difficult to meet those needs with unclear processes and siloed systems.

It’s our number one tool for everything content-related, everything documentation-related. We spend hours in [Confluence] per day. If you want to learn anything about this company, you go to Confluence. Everyone always knows where to find what.

“You can use four or five tools, but they’re hard to use together,” says Senior Productivity Manager Fabio Morena. “It’s also hard to release code for a banking platform. We have to be 100% sure the code has been reviewed properly, that all the right people took a look at it, and that all the right people signed off on the code that’s rolling out to production.”

Solarisbank also needed to build up formal systems for customer support and project management. To address this challenge, the team began looking into several technology solutions. While each one had advantages, Atlassian rose to the top of the list because of the team’s familiarity with the platform and its integration. “We already worked with Confluence, so it was a no-brainer that we use more Atlassian tools,” Fabio explains. “The key reason to use Atlassian products is the connectivity. You have your documentation, your boards, your customer support, and everything is interconnected.”

A secure and customized body of knowledge

Solarisbank는 솔루션을 선택한 후 구현과 지속적인 교육, 코칭 및 관리에 대해 kreuzwerker에 도움을 요청했습니다. 이들은 함께 각 팀의 고유한 요구 사항과 워크플로에 맞게 Jira Software, Confluence, Jira Service Management 및 Statuspage를 구성했습니다. 보안 및 컴플라이언스를 위해, 직원과의 내부 협업 및 파트너와의 외부 협업을 위한 별도의 인스턴스를 설정했습니다.

많은 직원들이 이미 어떤 식으로든 Confluence를 사용하고 있었기 때문에, Solarisbank와 kreuzwerker는 Confluence에서 시작하고 그때부터 Confluence를 팀의 단일 정보 지점으로 간주했습니다. 신규 직원이 업무를 시작하고, 파트너에 대한 정보가 변경되고, 심지어 위기가 닥쳤을 때도 모두가 Confluence를 찾습니다. “Confluence는 콘텐츠와 관련된 모든 것, 문서와 관련된 모든 것을 위한 최고의 도구입니다. 저희는 하루에 [Confluence]에서 오랜 시간을 보냅니다.”라고 Fabio는 말합니다. “이 회사에 대해 자세히 알고 싶다면 Confluence로 이동하면 됩니다. 무언가를 찾으려면 어디로 가야 하는지 모두가 항상 알고 있습니다.”

That includes key players outside the bank, like auditors, whom the team must provide with updated records of every change made to their core product. Thanks to this living body of documentation, employees, partners, and regulators can always quickly and easily find exactly what they need.

An integrated ecosystem for speedy service and delivery

Solarisbank는 중앙 집중식 문서화 외에도 제품 개발 및 고객 서비스 면에서 협업하는 데 더 효과적인 방법이 필요했습니다. 이전에는 더 느리고 복잡한 프로세스였지만, 이제는 kreuzwerker의 도움을 받아 Atlassian을 구현함으로써 기술 팀과 기술 분야 이외의 팀 모두 더 우수하고 빠른 서비스 및 제공을 위해 협업할 수 있게 되었습니다.

Solarisbank’s Technology team uses Jira Software to collaborate with their partners on product development, issue management, and code releases, which are executed with a click of the mouse. “As soon as a release is rolled initially, a Jira ticket is created, and when it’s dragged into the release column, this release is kicked off by someone authorized to do so,” says Fabio. The new release is then logged in Confluence for audit purposes.

When Technology is working on incident management and maintenance, Statuspage is invaluable. It’s integrated with Solarisbank’s alerting tool, so any time an incident is reported or maintenance is scheduled, an update is automatically posted to Statuspage. That way, Solarisbank’s partners are aware of any potential disruptions, and engineers can work quickly to address the issue. The Statuspage updates have been particularly helpful for saving time, building trust, and keeping partners happy.

We can track the number of tickets that come in and are resolved, working time, and the eventual outcome of each ticket. That way, we can understand how to optimize our workflow and if there are better ways of handling customer requests.

Solutions tailored to each team

As non-technical teams saw how Technology was using Jira Software, they started thinking about how they could leverage it too. Groups across the organization, including Finance, Accounting, HR, and Marketing, now rely on the platform for task tracking and project management, in addition to other department-specific needs. For example, Finance turns to Jira Software for reporting, while HR uses it for onboarding and payment and compensation requests.

Jira Software plays a key role in managing internal service requests too. Each team has its own board, so whenever an employee needs support from the Technology team, such as asking Information Security for new permissions or leaders for a report review, that person opens a ticket in Jira Software. “Then we’re able to turn a support ticket into feature tickets for the Tech teams. Jira is really sewn into our daily processes,” Fabio says.

We are working in the fast fintech business, so we need to be fast in structuring our daily work. With the permanent integration of Jira, we are way faster and more aligned than before.

Solarisbank는 내부적으로 기본 서비스 요청에 Jira Software를 사용하지만 외부 파트너의 요청은 좀 더 복잡했습니다. 이 은행에서는 외부 파트너의 요구 사항을 충족하고 보안을 보장하기 위해 파트너 지원에 Jira Service Management를 사용합니다. 요청에 버그 수정, 기능 요청 또는 기타 설명서가 필요한 경우 직원은 티켓을 Jira Software 및 Confluence에 연결할 수 있으므로 애플리케이션 간에 빠르게 전환하고 협업하여 이슈를 해결할 수 있습니다.

Jira Service Management와 Jira Software는 또한 Solarisbank가 성능을 추적하고 개선할 수 있도록 데이터에 대한 새로운 가시성을 제공했습니다. 파트너 지원을 위해 Jira Service Management를 사용하는 신용 분석가 Constantin Mirow는 다음과 같이 설명합니다. “우리는 들어오는 티켓과 해결한 티켓의 수, 작업 시간 및 각 티켓의 최종 결과를 추적할 수 있습니다. 이렇게 하면 워크플로를 최적화하는 방법과 고객 요청을 처리하는 더 나은 방법이 있는지 여부를 파악할 수 있습니다.” Fabio는 다음과 같이 덧붙입니다. “개발자 팀과 애자일 코치에게는 작업이 얼마나 빨리 완료되는지에 대한 보고서를 확보하는 것이 중요합니다. 예를 들어, Jira를 사용하면 보드를 얼마나 빨리 통과하고 새 릴리스를 얼마나 빨리 배포하는지 추적할 수 있습니다.”

With greater visibility and reporting, Solarisbank is more equipped than ever to make fast, smart decisions and continue to grow.

Scaling fast with purpose and professionalism

kreuzwerker의 지원을 받아 Solarisbank의 프로세스를 개선하고 시스템을 표준화하며 각 팀의 요구 사항에 맞게 Atlassian을 사용자 지정함으로써, 회사 전체의 그룹에서는 이들이 빠르게 성장하고 향후의 확장을 위한 기반을 마련하는 데 도움이 된 두 가지 요소, 즉 속도와 가시성을 크게 향상했습니다.

“We are working in the fast fintech business, so we need to be fast in structuring our daily work. With the permanent integration of Jira, we are way faster and more aligned than before,” Fabio says. Financial Analyst Jordi Vilalta adds, “In Finance, [Atlassian] has helped us get really structured to centralize communication channels, avoid losing track of information, and be more efficient.”

The bank’s team is also expanding to new locations and facing new challenges, such as doing more remote work, so they rely on Atlassian to maintain efficiency and transparency when collaborating from afar. “Many of us are working remotely now, so we’re highly dependent on having transparency into what everyone is working on,” Fabio explains. “We have daily meetings via Zoom where we look at our dashboards and say, 'Today I’m going to work on this topic, and my colleague is working on that topic.’ That helps a lot.”

In Finance, [Atlassian] has helped us get really structured to centralize communication channels, avoid losing track of information, and be more efficient.

Constantin agrees. “Transparency is one of the biggest advantages [of implementing Atlassian],” he says. “Everyone is aware of the topics coming every day, so we can split the daily business up equally and stay aligned on what needs to be done. We can also measure at the end of the day if we actually achieved what we wanted to do.”

There’s no doubt Solarisbank is achieving everything they wanted to — and more. In less than three years, the team has almost quadrupled in size and far exceeded their goals for partnership growth. And this is only the beginning. Now that they have more formal processes, centralized communication, and a core set of collaboration tools, Solarisbank feels confident they can continue scaling rapidly with purpose and professionalism.

“Our company is getting bigger, and our partners are getting bigger...We were 80 people at the end of 2016. In early 2020, we were 300 and still growing,” Fabio says. “When a company grows fast like that, you have to establish standardized processes and professional systems to serve big financial players. You need to keep everything in one place and help everyone stay up to date. You need transparency so you can be efficient and make decisions faster. You need to grow fast and professionally. That’s what Atlassian is doing for us.”

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