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Crucible Licensing and Purchasing


Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.

Server Licenses

What does a new Crucible license cost? Show

We have designed Crucible licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

If using Crucible along with Fisheye (in all cases), your Fisheye license must have an equal or greater number of users in order to be compatible with Crucible.

Please note that 5-User Starter licenses are not eligible for Atlassian Support. Instead, support queries can be raised with the Atlassian Community.

*Crucible Starter funziona con entrambe le installazioni Fisheye, Starter e Commercial, e riflette le restrizioni di repository di Fisheye (ad esempio, se utilizzi una licenza Fisheye Starter con repository limitati, Crucible supporterà solo quel numero di repository, mentre se utilizzi una licenza Fisheye Commercial, non vi sarà alcuna restrizione sul numero di repository).

How much is it to renew my Crucible software maintenance? Show

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. 

The software maintenance of a Crucible license must be renewed with an equivalent Fisheye license software maintenance renewal.

Atlassian invia automaticamente un preventivo senza impegno 90 giorni prima della scadenza della manutenzione di una licenza. Puoi richiedere un preventivo in qualsiasi momento. Per maggiori informazioni, leggi le Domande frequenti. Hai anche la possibilità di configurare il rinnovo automatico tramite my.atlassian.com.

I rinnovi della manutenzione software hanno inizio quando scade il periodo di manutenzione attiva, indipendentemente dalla data di acquisto del rinnovo. Per eseguire l'aggiornamento ai nuovi rilasci e ricevere assistenza tecnica in qualsiasi momento, ti consigliamo di procedere al rinnovo almeno 30 giorni prima della data di scadenza.

What is software maintenance? Show

Software maintenance, included in your first year of use*, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license* keys (lets you test the upgrades before committing!)
  • Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

*Please note that 5-User Starter server licenses are not eligible for non-production Developer licenses or Technical Support. 

How do I request a quote? Show

Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

How do you define a Crucible User? Show

A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.

How is Crucible licensed? Show

A Crucible commercial/academic/starterlicense entitles you to:

  • Deploy a single instance of Crucible in a production environment accessible by the number of users licensed
  • Perpetual Crucible use
  • Software maintenance for 12 months — including all updates and online support
  • JSP source code (under a developer source license which allows for broad customization)

Note: Full source is not available due to embedded code Atlassian cannot expose.

Licensing fees are quoted per total number of 'Crucible users.' A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

What is the cost to upgrade my Crucible license to a higher user tier? Show

Crucible can be upgraded to a higher user tier at any time. All data is seamlessly upgraded and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

A Crucible license upgrade must be purchased with an equivalent Fisheye license upgrade. Fisheye licenses (in all cases) must have an equal or greater number of users in order to be compatible with Crucible.

Please Note: The below prices* are applicable for licenses purchased after 3-Oct-2019. Pricing for licenses purchased prior to 3-Oct-2019 will be calculated using the previous year's list price.

Il costo degli aggiornamenti alle licenze server Academic è il 50% dei prezzi sopra indicati.

How do I purchase a Server license upgrade? Show

There are two ways to generate a server license upgrade quote:

My.Atlassian Account

When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

What about Cloud subscriptions? Show

As of October 2013, we have retired Fisheye & Crucible Cloud. We apologize for the inconvenience this may cause to potential customers. 

More details can be found in the official End of Life Announcement and accompanying FAQ.