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Crucible Pricing & Licensing


Our FAQ contains the most frequently asked questions relating to our licensing and pricing for Crucible. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.

Crucible Server

What does a new Crucible license cost? Show

We have designed Crucible licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.

If using Crucible along with Fisheye (in all cases), your Fisheye license must have an equal or greater number of users in order to be compatible with Crucible.

Please note that 5-user Starter licenses are not eligible for support. Instead, support queries can be raised with the Atlassian Community.

*Crucible Starter funziona con entrambe le installazioni Fisheye, Starter e Commercial, e riflette le restrizioni di repository di Fisheye (ad esempio, se utilizzi una licenza Fisheye Starter con repository limitati, Crucible supporterà solo quel numero di repository, mentre se utilizzi una licenza Fisheye Commercial, non vi sarà alcuna restrizione sul numero di repository).

How much is it to renew my Crucible software maintenance? Show

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months at our renewal pricing.

The software maintenance of a Crucible license must be renewed with an equivalent Fisheye license software maintenance renewal.

Atlassian invia automaticamente un preventivo senza impegno 90 giorni prima della scadenza della manutenzione di una licenza. Puoi richiedere un preventivo in qualsiasi momento. Per maggiori informazioni, leggi le Domande frequenti. Hai anche la possibilità di configurare il rinnovo automatico tramite my.atlassian.com.

I rinnovi della manutenzione software hanno inizio quando scade il periodo di manutenzione attiva, indipendentemente dalla data di acquisto del rinnovo. Per eseguire l'aggiornamento ai nuovi rilasci e ricevere assistenza tecnica in qualsiasi momento, ti consigliamo di procedere al rinnovo almeno 30 giorni prima della data di scadenza.

What is software maintenance? Show

Software maintenance, included in your first year of use*, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license* keys (lets you test the upgrades before committing!)
  • Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

*Please note that 5-user Starter server licenses are not eligible for non-production Developer licenses or technical support.

How do I request a quote? Show

Requesting an obligation-free quote is easy! You will just need to submit your request through the Atlassian Store. In the final step check Get a Quote and click Submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

How do you define a Crucible User? Show

A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.

How is Crucible licensed? Show

A Crucible commercial/academic/starterlicense entitles you to:

  • Deploy a single installation of Crucible in a production environment accessible by the number of users licensed
  • Perpetual Crucible use
  • Software maintenance for 12 months — including all updates and online support
  • JSP source code (under a developer source license which allows for broad customization)

Note: Full source is not available due to embedded code Atlassian cannot expose.

Licensing fees are quoted per total number of 'Crucible users.' A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

What does it cost to upgrade my Crucible license to a higher user tier? Show

User tier upgrades are calculated based on your existing license's purchase price, and the purchase price of the target user tier. To verify your upgrade cost, create a server upgrade quote in the Atlassian Store or contact us for assistance.

How do I purchase a user tier upgrade? Show

There are two ways to generate a server license upgrade quote:

my.atlassian.com

When the license's billing contact logs into my.atlassian.com, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.