Root cause analysis template
One of the best ways to identify the root cause of a problem is working collaboratively as a team. When teams build trust, work together to identify problems, and generate actionable solutions, even stubborn, recurring problems can be solved permanently. The Confluence root cause analysis template supports team collaboration, content organization, knowledge management, integration and customization, and security.
What is a root cause analysis template?
Teams frequently encounter problems, whether that is failing to inform stakeholders of changes or overwriting a config file. A root cause analysis helps the team move beyond problem-solving to determine the root cause of a problem, correct it, and prevent it from happening in the future.
A root cause analysis template guides teams through the process of creating a problem statement, discussing its causes, and creating a solution. It uses the well-documented 5 whys process to help the team find a meaningful root cause.
Featured products:
Confluence
Root cause analysis is easier with Confluence because it provides distributed and colocated teams alike with a collaborative platform for sharing ideas and solving problems. Confluence facilitates a single source of truth to capture problem statements, record answers to the 5 Whys, and decide on actionable solutions. With @ mentions and other quick inline actions, you can tag team members, pull your decisions into tasks, and track them to resolution.
Jira Software
Jira Software's powerful shared platform allows teams to create reports and gather important insights for root cause analysis. Reviewing issues across projects and teams is essential to making data-driven decisions. Jira Software also makes it easier for teams to implement solutions from root cause analysis sessions by quickly pulling content from Confluence into tasks in Jira.
Jira Service Management
With Jira Service Management, teams can group incidents by problem. This can be valuable information to help the team prepare for a root cause analysis and connect action items after the fact. Linking root cause analysis problem statements to incidents also provides service members with more information and the status of its solution.
