Top 4 plays for incident response
Don't panic. You got this.
Imagine all the ways your service could fail, and prevent them while you still can.
Incident Response Values
Agree on what matters most when an incident strikes.
Incident Response Communications
Make a plan for better customer comms during your next incident.
Get to the root cause and explore possible solutions.
Service Team Health Monitor
Use the Health Monitor to self-assess against eight attributes common amongst high-performing teams, then track your progress over time.
Gather your incident response team for an honest discussion about how you're working together.
Because there's always more to learn
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