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Managing incident response systems


Incidents happen. And how your team responds to them is every bit as important as what you do to prevent them. 

Use this game plan to anticipate incidents, put your best foot forward when they strike, keep customers in the loop, and understand the root cause afterwards.

Top 4 plays for incident response

Don't panic. You got this.

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Pre-mortem

Imagine all the ways your service could fail, and prevent them while you still can.

Space rocket control center

Incident Response Values

Agree on what matters most when an incident strikes.

messages bubbles with an X mark where they overlap

Incident Response Communications

Make a plan for better customer comms during your next incident.

Prioritizing list

5 "Whys"

Get to the root cause and explore possible solutions.

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Service Team Health Monitor

Use the Health Monitor to self-assess against eight attributes common amongst high-performing teams, then track your progress over time.

Gather your incident response team for an honest discussion about how you're working together.

 

guided health monitor

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