Articles About

Jira Service Desk

At Atlassian, we want to give our customers the choice in how they deploy their Atlassian products: in the cloud,...

There's a way to re-write the script – here's how.

Since the announcement of priority schemes in Jira Software Server 7.6, the Jira Service Desk team has been working hard to...

We’ve been hard at work for over 15 years building software to help you collaborate better. But if you work on an...

Training your internal customers to come to Jira Service Desk to report issues and request help is a goes a long way toward making sure your IT team isn't interrupted with drive-by questions all...

Over the past few years, we’ve reviewed thousands of customer responses that highlight a common theme: complexity and poor usability...