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Jira Service Desk
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Every IT team faces the challenge of managing a constantly changing IT infrastructure, whether it’s rolling out new technologies, managing existing ones, or keeping up...
Jira Service Desk
Make lean change management possible with Jira Service Desk
Jira Service Desk is focused on helping service teams deliver great customer service. Jira Service Desk’s powerful integration with Jira Software allows service and development...
Jira Service Desk
8 Jira Service Desk apps to improve your customer service
ITIL is the most widely-used service management framework in the world. It’s essential for organizations to align the assets and functions of IT to the...
Jira Service Desk
Jira Service Desk is ITIL certified
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Atlassian Support is a global operation. With six regions, 24/7 availability, 15 products, cloud and server deployments, and different support tiers, we have a complex set...
Jira Service Desk
How Atlassian Support configures SLAs in Jira Service Desk
Need to comment on Jira issues with a table of data from Excel to support your findings? Here's the formatting shortcut you've been waiting for.
Jira Software
How to embed Excel tables in Jira issues
We know deciding to overhaul your current IT Service Management (ITSM) software solution can be complicated, and sometimes a tough sell to your boss. We’ve...
Jira Service Desk
Report finds Jira Service Desk is more cost-effective than other solutions
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You may have noticed a theme these past few Jira Service Desk releases – the team has been focused on making approvals a whole lot easier for...
Jira Service Desk
Approvals just got a whole lot easier in Jira Service Desk Server
This article was written with Olga Rusnak of Railsware. —— In the late ‘90s and early 2000s, most technology companies applied the waterfall methodology, imposing...
Apps
How using checklists in Jira can help your team be more Agile
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