Jira Service Desk Archives - Page 3 of 23 - Atlassian Blog

Staff Picks

Every IT team faces the challenge of managing a constantly changing IT infrastructure, whether it’s rolling out new technologies, managing existing ones, or keeping up...

Jira Service Desk

Make lean change management possible with Jira Service Desk

Jira Service Desk is focused on helping service teams deliver great customer service. Jira Service Desk’s powerful integration with Jira Software allows service and development...

Jira Service Desk

8 Jira Service Desk apps to improve your customer service

ITIL is the most widely-used service management framework in the world. It’s essential for organizations to align the assets and functions of IT to the...

Jira Service Desk

Jira Service Desk is ITIL certified

Most Recent

This article was written with Olga Rusnak of Railsware. —— In the late ‘90s and early 2000s, most technology companies applied the waterfall methodology, imposing...

How using checklists in Jira can help your team be more Agile

Since the announcement of priority schemes in Jira Software Server 7.6, the Jira Service Desk team has been working hard to bring priority schemes to Jira...

Jira Service Desk

Get your priorities in order this new year with Jira Service Desk Server 3.10

We’ve been hard at work for over 15 years building software to help you collaborate better. But if you work on an IT or customer support team,...

4 Atlassian tips to bring your service and development teams together

Summit Europe 2018

Join us on 3–5 September in Barcelona for our biggest user conference of the year

Training your internal customers to come to Jira Service Desk to report issues and request help is a goes a long way toward making sure...

Jira Service Desk

6 steps to creating a knowledge base with Jira Service Desk and Confluence

Over the past few years, we’ve reviewed thousands of customer responses that highlight a common theme: complexity and poor usability are the biggest challenges for...

Your teams are getting better navigation in Jira Cloud

Work smarter, better, and faster with weekly tips and how-tos.