Jira Service Desk Archives - Page 3 of 21 - Atlassian Blog

Staff Picks

Training your internal customers to come to Jira Service Desk to report issues and request help is a goes a long way toward making sure...

Jira Service Desk

6 steps to creating a knowledge base with Jira Service Desk and Confluence

We’re excited to announce a new login-free portal, multi language support, and a new customer service template. Request help without having to create an account Now...

Jira Service Desk

What’s new in Jira Service Desk? A login-free customer portal, 8 languages, and a customer service template

This is a guest blog post by RefinedWiki, maker of theming add-ons in the Atlassian Marketplace. Jira Service Desk comes with lots of great add-ons...

Jira Service Desk

3 tangible ways to improve your customer service in Jira Service Desk

Most Recent

Delivering great customer service requires knowing your customer inside and out, which is why we’re excited to announce our new app that helps organizations do...

CRM for Jira Cloud: close the customer feedback loop from sales to support to development

When your company grows, the demands placed on your design organization fundamentally change – there are more moving parts, and the systems and processes that...

Inside Atlassian

DesignOps: Unleashing the potential of our design studio

More and more businesses today are differentiating on customer service. Companies like Airbnb have hundreds of support agents ready on the phone, email and chat...

Jira Service Desk

Delightful customer service: what’s new in Jira Service Desk Cloud

Work smarter, better, and faster with weekly tips and how-tos.

Modern work no longer happens in silos, nor does it happen within one team, one office, or one country. Real innovation occurs when teams make...

How we’re opening up work for software teams

We know that it can be tedious and time-consuming for IT agents to respond to repetitive requests. Even more so when the common responses used are...

Jira Service Desk

Get time back with canned responses and SLA copy configurations in Jira Service Desk Server

Work smarter, better, and faster with weekly tips and how-tos.