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This is a guest post written by Sam Rector, product marketing manager at Appfire, makers of the award-winning Bob Swift...

Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets....

Atlassian Support is a global operation. With six regions, 24/7 availability, 15 products, cloud and server deployments, and different support tiers,...

Need to comment on Jira issues with a table of data from Excel to support your findings? Here's the formatting shortcut you've been waiting for.

We know deciding to overhaul your current IT Service Management (ITSM) software solution can be complicated, and sometimes a tough...