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Jira Service Desk

We asked a group of Jira admins how they convinced their teams to upgrade to Data Center – and their advice is a must-read for anyone with a vision they need to sell.

We know deciding to overhaul your current IT Service Management (ITSM) software solution can be complicated, and sometimes a tough...

You may have noticed a theme these past few Jira Service Desk releases – the team has been focused on making approvals...

This article was written with Olga Rusnak of Railsware. —— In the late ‘90s and early 2000s, most technology companies...

There's a way to re-write the script – here's how.

Since the announcement of priority schemes in Jira Software Server 7.6, the Jira Service Desk team has been working hard to...