Jira Service Desk
This article was written with Olga Rusnak of Railsware. —— In the late ‘90s and early 2000s, most technology companies...
Hi, I'm Nikki, and I used to be a systems administrator. I want to share a few things that made us successful with our service desk here at Atlassian. In this new blog series,...
You’ve been working through an issue all morning and you suddenly realize you forgot to log the time you started. Oops. If you’re like a lot of people who can’t even remember what they...
First, it's important to remember that change is an evolution. It doesn't just happen overnight. Having realistic goals means it will be more exciting once your team hits them out of the park. After Jira...
If you rely on email for internal support, chances are valuable time is wasted going back and forth trying to get the right information. Work is assigned inefficiently, leading to slower resolution times and...
We often collect feedback and requests from people outside of our team. If they find a bug, need something done, or have a feature request – somehow and some way, they need to reach...