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Jira Service Desk

Enable a consistent and transparent experience for your users and support teams.

You’ve been working through an issue all morning and you suddenly realize you forgot to log the time you started. Oops. If you’re like a lot of people who can’t even remember what they...

First, it's important to remember that change is an evolution. It doesn't just happen overnight. Having realistic goals means it will be more exciting once your team hits them out of the park. After Jira...

If you rely on email for internal support, chances are valuable time is wasted going back and forth trying to get the right information. Work is assigned inefficiently, leading to slower resolution times and...

We often collect feedback and requests from people outside of our team. If they find a bug, need something done, or have a feature request – somehow and some way, they need to reach...

Learn about how email is the new ‘snail mail’ for service teams. This is the third post in our series...