On call PDF preview image

On Call: The definitive guide to running productive and happy on-call teams

Résumé


Staffing and operating an on call response program for a software application is a challenging undertaking. In his wide-ranging book, Serhat Can provides a comprehensive road map to providing an effective on-call solution for customers while balancing the human needs of the on-call staff.

With a foreword from Andrew Clay Shafer, VP of Transformation at RedHat.

In this book, you'll learn:

In-depth insights from technical evangelist Serhat Can’s experience leading software development and incident response teams.

A comprehensive road map to creating and implementing an effective on-call program.

Analysis of commonly used on-call models, their effectiveness in the real world, and the pitfalls to avoid when setting up your on-call teams.