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ANNONCE

Confluence Cloud Premium

Plus de visibilité, de contrôle et de support de plateforme pour votre équipe grandissante

Illustration Confluence Cloud Premium
ANNONCE

Confluence Cloud Premium

Gagnez en sérénité grâce à nos fonctionnalités Premium évolutives.

Prenez de meilleures décisions

Appliquez des informations exploitables à des analyses pour les vues et l'engagement des utilisateurs dans vos espaces de travail.

Graphique d'analyse

Supprimez rapidement les obstacles

Les administrateurs de site peuvent résoudre les problèmes d'autorisations sur les contenus restreints de bout en bout grâce à une clé d'administration qui leur confère un accès temporaire aux pages restreintes.

Bannière de site alertant l'utilisateur qu'il utilise la clé d'administration
Capture d'écran du modal Autorisations d'inspection

Identifiez les autorisations en un coup d'œil Coming soon

Consultez les autorisations actives d'utilisateurs spécifiques sur une page et résolvez les tickets d'autorisations en un rien de temps.


Évoluez en toute confiance

Our Premium plan ensures you can maintain Atlassian Cloud products at scale reliably and confidently


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Espace de stockage illimité

Fournissez à votre équipe un espace illimité pour collaborer.

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SLA de disponibilité de 99,9 %

Préservez la productivité de vos équipes à travers le monde grâce à une disponibilité assurée et à des crédits de service garantis sur le plan financier.

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Support Premium

Profitez d'un support 24 h/24 et 7 j/7 avec des délais de réponse d'une équipe dédiée de 1 heure pour les tickets critiques.

Comparaison des fonctionnalités

Standard

confluence

Premium

confluence

Espaces et pages illimités

Standard

confluence

Premium

confluence

Apps et intégrations

Standard

confluence

Premium

confluence

Autorisations des espaces et pages

Standard

confluence

Premium

confluence

Contrôle de version des pages et des fichiers

Standard

confluence

Premium

confluence

Bibliothèque de modèles de bonnes pratiques

Standard

confluence

Premium

confluence

Analyse

Standard

confluence

 

Premium

confluence

Clé d'administration (contrôles d'administration avancés)

Standard

confluence

 

Premium

confluence

Autorisations d'inspection Prochainement

Standard

confluence

 

Premium

confluence

Collaboration externe Prochainement

Standard

confluence

 

Premium

confluence

SLA de disponibilité de 99,9 %

Standard

confluence

 

Premium

confluence

Stockage

Standard

confluence

250 Go

Premium

confluence

Illimité

Support

Standard

confluence

Support Standard 9 h/24 et 5 j/7

Premium

confluence

Support Premium 24 h/24 et 7 j/7

Faites évoluer les connaissances de votre équipe sans effort

Foire aux questions

What is Confluence Cloud Premium? show +
  

Confluence Cloud Premium helps companies scale effortlessly with features that give site admins more visibility, controls, and platform support. It includes analytics for page and usage insights, admin key for solving permissions issues, a 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support. Over time, we’ll continue to add new features to enhance your productivity on Confluence Cloud Standard and Confluence Cloud Premium.

How can I use insights from Analytics in Confluence Cloud Premium? show +
  

Analytics gives site, space, and page-level reports with insights on content, views, and users. Admins can report on project progress, team involvement, and popular content. Teams can create better pages, take action when co-workers need reminders about important updates, and archive outdated pages.

Does Confluence Cloud have a storage limit? show +
  

Yes. Confluence Cloud Standard (like all Atlassian Cloud products) has a 250 GB limit, while Confluence Cloud Premium has unlimited storage. Soon you’ll be able to track how much storage you’re using. Read more about storage limits here.

What support can I expect with Confluence Cloud Premium? show +
  

With Confluence Cloud Premium, you’ll receive one-hour response times for your critical issues. Our dedicated team is reachable, 24 hours a day, seven days a week.

Why does Confluence Cloud Premium cost more? show +
  

We’ve developed key features that will boost the overall productivity of your entire team. Confluence Cloud Premium gives you more insight into work being done across your organization with Analytics. Site admins can solve critical issues faster with admin key. Companies with customer critical operations and/or global employees are covered with a 99.9% uptime SLA and one hour support responses around the clock. They also never need to worry about running out of storage for their Confluence Cloud Premium instance.

Will the list price change if I have 100+ users? show +
  

Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change.

Does Confluence Cloud Premium apply to all Confluence Cloud customers? show +
  

Yes. All Confluence Cloud customers are eligible to upgrade to Confluence Cloud Premium. Confluence Cloud customers who upgrade to Confluence Cloud Premium receive more control and visibility with advanced product features like admin key and analytics. They also get additional platform support with unlimited storage, 24/7 Premium Support with one hour response times for critical issues, and a 99.9% uptime SLA backed by service credits. To upgrade to Confluence Cloud Premium, visit Manage subscriptions in your site.

How do I get service credits reimbursed for an SLA breach? show +
  

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information please visit our SLA Terms and Conditions.

What is the difference between Premium and Atlassian Access? show +
  

Atlassian Access and Confluence Cloud Premium serve separate requirements. Atlassian Access gives an organization centralized control and increased security across all Atlassian Cloud products. It is intended for customers who have security needs like company-wide SAML, single sign-on, or enforced 2FA. Learn more about Atlassian Access. Our Confluence Cloud Premium plan helps teams scale reliably and confidently with unlimited storage, 24/7 Premium Support, and a financially backed 99.9% uptime SLA, in addition to product features that give admins and end users more visibility and control. When you layer Access on top of our Premium products, you’ll get an enterprise-grade solution that allows you to scale and secure the Atlassian Cloud content and users across your entire organization.

Can I trial Premium before choosing to pay for it? show +
  

Yes, new customers will still have a free 7 day trial period. If you're an existing customer you'll enter a free trial period which spans your current billing cycle, plus your next billing cycle. After the evaluation period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your evaluation period will be a fixed 30 days.