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Jira Service Management

Article in Jira Service Management

Modernising Australia’s software is key to economic growth

The Australian Government’s software tools can reduce costs and see rapid value by reevaluating their service management investments.

Article in Jira Service Management

Navigating change in IT Service Management: balancing autonomy with alignment

The distributed workforce is here to stay: here’s how ITSM will evolve to handle the future of business

Article in Jira Service Management

Configuration management for a consistent & resilient dev environment

Shell-based configuration management has kept my dev environment consistent & resilient for years. In this post, you’ll learn how to configure Homebrew, Git, chezmoi, fnm, and other CLI tools, so that you can quickly get through the Forge pre-requisites with fewer problems.

Article in Jira Service Management

Secure by design: Tips and benefits for app developers

If you’ve been following along at any of our developer events, in the blog, or on the developer community in the past year, you’ll know that cloud app trust has been an important topic here at Atlassian. As more customers—and especially large customers—move to cloud, we are hearing increased requests for more information about what […]

Article in Jira Service Management

Team ‘23 Session Recap: Lufthansa Systems Serves 300 Airlines Per Year With Jira Service Management

Learn how a leading airline IT support firm wields Jira Service Management to deliver exceptional service to external customers, fast.

Article in Jira Service Management

Onward to Launch: How a New Marketplace Partner Went From Idea to App in Two Months

Onward‘s story of entering the world of Atlassian apps – and learning how to leverage Forge – took place over an action-packed two month period, full of valuable lessons and insights (not to mention a few late nights). We’re here to share our timeline and a few of those insights with the wider developer community, […]

Article in Jira Service Management

3 Ways Workato Reduced Ticket Resolution Time by 20%

Goodbye spreadsheets, hello automation. Learn how Workato, an enterprise automation platform, cut ticket resolution time in just a few months using Jira Service Management.

Article in Jira Service Management

Compliance with Vanta

The International Organization for Standardization (ISO) is an independent, non-governmental organization with an international membership of 167 national standards bodies. The ISO/IEC 27000 family of standards helps organizations keep their information assets secure. ISO/IEC 27001 is a standard that specifies security management best practices and comprehensive security controls. While not a legal requirement, it is […]

Article in Jira Service Management

10 ways to customise Jira, Confluence and more with Forge

Whilst Atlassian products are highly configurable and include rich automation capabilities, nothing beats the ability to write code that directly extends or modifies the behaviour. Forge is our latest extensibility framework and is available for use with multiple products including Jira Software, Jira Service management, Confluence and Compass. This post shares a few ideas about […]

Article in Jira Service Management

Developer Day highlight: data residency deep-dive with K15t

When customers make decisions about installing apps in cloud, they ask a series of questions to ensure their data is protected and they’re able to meet compliance requirements. Often, an important question customers ask is, where does this app store data? Will I have the option to keep my data in a region that I […]

Article in Jira Service Management

Another DevDay in the books

📣 DevDay: The Meetup now available to view on demand 📣 Another DevDay in the books! Close to two thousand developers across the globe came together to exchange experiences and learn from each other virtually at DevDay: The Meetup. The event provided a platform for developers to explore the latest trends, gain insights, and harness […]

Article in Jira Service Management

6 essential features to look for in a work management solution

Read this blog to learn about the features to look for in a work management solution.

Article in Jira Service Management

Atlassian API Reference Docs Now Have a Fresh New Redesign

We’re thrilled to announce that a major redesign has now rolled out for all Atlassian API reference pages. This process began in April, when we introduced the new design for Jira Cloud and Confluence Cloud API references. We believe this update will make it easier than ever for you to navigate, find information, and understand […]

Article in Jira Service Management

Get pumped — DevDay: The Meetup starts next week!

It’s almost time! DevDay: The Meetup, a fresh take on our yearly virtual developer event, begins 28 June 2023 at 10:00 a.m. CEST. There’s still time to register, so be sure to save your spot and get your free ticket. This year’s jam-packed agenda is condensed into a (free) 90-minute webinar full of valuable insights […]

Article in Jira Service Management

Get ready for DevDay: The Meetup

This year, we’re putting a new twist on Developer Day, our yearly virtual developer event. We’ve condensed the agenda into a free 90-minute webinar packed full of knowledge-sharing, called DevDay: The Meetup on 28 June 2023. When you register, you’ll also access free hands-on learning and technical workshops held all week long, led by Atlassian […]