Jira Service Management
How Thumbtack saves time and 60% in costs using automation in Jira Service Management
Through Atlassian’s Jira Service Management, Thumbtack automated workflows, cut costs, and empowered teams, freeing up time for high-impact work and boosting employee satisfaction.
How Vuori manages the employee lifecycle with Jira Service Management
Plus, new HR service management capabilities so your team can get started now
How iFood accelerated incident resolution with Jira Service Management
Through Atlassian’s ITSM, iFood unified Dev and Ops teams, slashed incident response times, and massively improved customer satisfaction by optimizing its service delivery.
Introducing Atlassian’s new navigation
Navigation that works the way you do. We’ve reimagined Atlassian’s navigation to be more intuitive, customizable, and built to scale with your team.
Unlock High-Velocity Teams: The Total Economic ImpactTM of Jira Service Management
Forrester study shows enterprises see a 275% ROI in three years after switching to Jira Service Management.
Partner Preview: App editions are coming to Marketplace
We’re excited to officially launch App Editions for Marketplace! We know Marketplace Partners employ a variety of business strategies to tailor app offerings to the market, including estimating the size of the demand and then deciding where to invest in features and services. With App Editions, partners now have a new tool in their strategy […]
How IT teams at FanDuel, Zelis, and Washington State University enabled HR to deliver exceptional support
Discover how IT teams at FanDuel, Zelis, and Washington State University enabled HR to deliver better employee experiences with Jira Service Management.
Important Updates to Jira Service Management Pricing and Packaging
Here’s what’s changing and how we’re supporting affected customers.
Why enterprises are switching to Jira Service Management and how your team can too!
Lessons and best practices from customers who made the switch
Forrester: Vendors move to dominate IT management software
And then there were two…
Can’t Stop, Won’t Stop: The Next Chapter of Atlassian’s Fight Against Bad Service Management Starts Now
New capabilities in Jira Service Management, announced at Team 24, empower teams to deliver exceptional service experiences
Data residency is coming soon in beta to Forge hosted storage: Take action now to support your customers
⭐️ Update: Data residency for Forge hosted storage is now available in beta! If you have an app that stores data in Forge hosted storage, please ensure you have updated your manifest and redeployed your app – see changelog for more details. As we continue shifting customers from Data Center to cloud, meeting customer trust […]
Bringing Forge-Powered Features to Connect Apps
Forge allows developers to build highly requested app features using extension points like custom fields and UI modifications in Jira. But for apps on Connect today, incorporating these Forge-only features has been challenging. Some partners have had to build Forge companion apps that install alongside the main Connect app, which creates more work for partners […]
App access rules are coming soon: what does this mean for your apps?
Note: Staged rollout for the app access rule has begun, meaning it is now live for customers to discover and interact with. If you haven’t yet, please review the data security policies developer guide to see if your app experience requires adjustments. Over the past few years we’ve been working hard to bring you more […]
5 strategies to enhance customer experience through better service transparency
Exceed your customers’ expectations with a few simple tips