To unlock a high-velocity environment, IT operations and software development teams must align seamlessly. Since Jira Service Management is built on the same Jira platform as all Jira software it allows for just that. With both teams centralized on a single platform, software developers can ship code faster while IT ops is able to follow along with full visibility during the entire process.
So, how exactly can software development teams optimize Jira Service Management to achieve autonomy and alignment with IT operations teams? Let’s dive into a discussion between Atlassian Product Marketing Manager, Jeremy Cooley, and Principal Solutions Engineer, Cathi Davey, to learn more about how effective Jira Service Management can be for development teams.
Throughout this blog, we’ll highlight how Jira Service Management revolutionizes the discovery, delivery, and operational facets of the development journey.
Leave painful intake processes behind
It’s tough to keep track of information spread over email, Slack messages, or maybe even a quick mention during a Zoom call… intaking work and information from various channels can be incredibly time-consuming to manage. Jira Service Management’s help center allows for an easier way of tracking requests; from reporting a major bug to suggesting a new feature from your development team.
This one-stop shop caters to a spectrum of service needs, spanning from IT and engineering to marketing and facilities. It empowers those encountering roadblocks to effortlessly locate the appropriate service desk, securing the swift assistance they require. With the help centers’ smart search functionality, requests can even be deflected entirely with the help of knowledge-base articles that provide instant documentation for some of the most common questions received by teams.
Break down silos
Leveraging Jira Service Management, teams can increase the speed of incident resolution by seamlessly integrating development teams into incident processes on the unified Atlassian platform. Integrating teams on a common platform prevents context switching between disparate software tools, which can often deter teams from quickly getting up to speed on the issue.
For those development teams that are already working in Jira Software, Jira Service Management provides an easy way to take action on impending requests quickly. With the help of automation, operation teams can have workflow triggers that automatically loop in the appropriate development team, further expediting the time to resolution.
Unlock productivity with automated updates
We’ve all received the familiar “What’s the status on x” message on Slack. However, with Jira Service Management, you can efficiently track deployments and instantly update operations teams on the status of changes. While necessary for development teams to keep operations informed about changes, communicating all the intricate details of each iteration can be time-consuming.
Through the utilization of automation and seamless integrations between Jira Service Management and Bitbucket Cloud, you can remove the pain of exhaustive recaps. It’s as simple as automatically opening change requests when you run code through Bitbucket.
Ok, I’m in – but how?
For a comprehensive step-by-step overview for expanding service management processes to developers, check out the webinar Jira Service Management for software development teams. At the end of this complete walkthrough stick around for the live audience Q&A that will most likely solve any follow up questions you may have. The beauty of the modernization process is simplicity.