How Leaders in the Marketplace Utilize AI to Enhance Team Productivity and Drive Innovation in Their Apps

Artificial Intelligence (AI) is revolutionizing the way teams work. We believe the future of teamwork will be a partnership between humans and AI, wherever work gets done.

AI is driving acceleration and innovation at an astronomical rate, and the impact on teams is staggering. With new AI functionality and tools becoming available every day, it’s important to explore the many capabilities and efficiencies AI has to offer and how AI can help your teams.

Hear how Atlassian Marketplace partners use AI in their operations:

Today, IT teams are under more pressure than ever to do more with less, do it quickly, and do it well, with 62% of IT leaders having trouble keeping up with demands from the business, according to the Salesforce State of IT Report. There is heightened pressure to deliver better customer experiences, save on IT costs, ship releases faster and increase productivity. So how are companies prioritizing teams, delivering innovative solutions, and managing new security risk concerns with increasingly fractured demands and less time? Many teams are looking at AI and automation to support their teams.

AI is critical to delivering innovative solutions and for helping teams be more efficient. In fact, 86% of IT leaders believe generative AI will have a prominent role at their organizations in the near future (Salesforce 2024).

How can teams use AI to drive acceleration, efficiency and excellence? 

While the opportunities with AI are vast, teams are exploring and testing how to use it within their teams in very different ways from boosting individual productivity, to automating service tasks, to harnessing organizational data to make decisions.

Atlassian teams are utilizing AI to drive acceleration, efficiency, and excellence in our teams, solutions, and operations. Moreover, our marketplace partners are also leveraging AI in innovative ways. 

Marketplace partners have shared their experiences with implementing AI in their operations, revealing new ways of integrating AI into your workflows. These insights highlight how AI can significantly elevate team performance and streamline processes. Read on to find recommendations of marketplace apps designed to enhance your productivity.

How do you use AI in your operations?

We view AI as a civilizational advancement, opening doors for increased creativity and productivity. It’s never been as easy as it is now, with the introduction of LLMs (large language models), to get access to virtual intellectual sparring partners to help us validate our ideas and explore new directions and perspectives.  AI helps us complete tasks that are mundane but were complex enough to require human engagement in the past, and today we can redistribute our efforts more effectively. 

Apart from the usual experiments with copilots for developers, quality assurance engineers, and technical writers? We implement innovations, and share them on the Atlassian Marketplace, to automate IT service management processes, analyze customer’s feedback, and generate release notes from requirements. We’ve successfully run internal tests to generate test cases from requirements, and this will become available in our Requirements & Test Management app soon.

Like many organizations, we encourage our teams at K15t to experiment proactively with AI tools in their daily work, and then share their learnings for the benefit of all. Helpful use case stories and best practices are published in internal blog posts and documented in our Confluence knowledge base, and we regularly host AI lunch-and-learns and informational webinars. So far our most successful and repeatable uses include solving the ‘blank page problem’ when beginning an initiative; solving the ‘blank prompt problem’ which is a very meta way of using AI itself to explain how it can be useful for problem solving; summarizing the key points of larger articles and information sources; as a brainstorming partner to help ideate and iterate on concepts.

We have several experiments running concurrently which will eventually add AI functionality to multiple K15t products. The one we will be previewing at Atlassian Team involves using our Scroll Viewport app to add a generative AI assistant directly into a help center website, which provides natural language answers using the documentation on the site. We are collecting feedback live on K15t – Help Center now, so if you want to see it in action please head there and let us know what you think!

Rather than viewing AI as a replacement for employees, at Kolekti, we see it as a powerful tool that enhances their effectiveness and productivity. By delegating repetitive and mundane tasks to AI, we alleviate the burden on employees, reducing context switching and freeing up valuable time. This allows our teams to focus more sharply on tasks that truly drive value and innovation.

We’re not just content with harnessing AI’s power internally; we’re always on the lookout for cutting-edge tools that we can bring to our customers. We’re not afraid to dive into the latest innovations, exploring how they can be effectively utilized and managed to enhance workflows and drive success. By staying at the forefront of technological advancements, we empower our teams and our customers alike to embrace the future with confidence, knowing that we’re equipped to leverage these tools to their fullest potential.

At Codefortynine, we recognize the transformative potential of AI to significantly enhance various facets of our operations. AI holds the promise of delivering faster, potentially instantaneous, support request resolutions, thereby elevating the overall customer experience.

We are proactively leveraging a variety of AI tools to bring our ideas to fruition. These tools assist us in refining our writing (especially useful for a company of non-native English speakers) and swiftly extracting information from complex software documentation, thereby streamlining our daily tasks and enhancing efficiency.

Nevertheless, our philosophy emphasizes augmentation rather than reliance on AI. We believe in the synergy between human ingenuity and AI capabilities, asserting that together, they achieve superior outcomes.

Where can I learn more?

The need to keep up with advancements in AI is paramount, with opportunities for teams to discover how to harness its potential to enhance team performance and operational efficiency. 

No matter what your team needs, explore the Atlassian Marketplace to find apps for Jira Software and Confluence including new AI apps.

Check out these helpful Marketplace apps to resource teams and boost productivity:

Extension for Jira Service Management – enhance your ITSM customer experience to delight your customers with this app from Deviniti

Deep Clone for Jira – Start saving time with powerful cloning tools to clone epics, bulk clone and copy project templates with this app from codefortynine

Scroll Viewport – Create intuitive help centers and beautiful web pages in Confluence with scroll apps from K15t

Content Formatting Macros – Help your teams work more effectively with this essential Confluence macro toolkit from Kolekti

Harnessing AI to Empower Teams