Jira Service Management vs. Freshdesk

Jira Service Management provides a rich service desk, modern incident management, and change management built for the DevOps era. See how it stacks up against Freshdesk.

3 reasons to choose Jira Service Management over Freshdesk

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Customizable for any use case

Rather than making users purchase and configure additional modules for new functionality or use cases, Jira Service Management offers customizable templates for ITSM, customer service, and business teams like HR and finance. The flexibility and simplicity of the product allows every team across your company to take and fulfill requests through a simple service desk.

Continuous delivery

Built for the DevOps era

Jira Service Management is the only ITSM tool and service desk built on a software development platform. Link Jira Service Management tickets to Jira Software issues. This way, support and dev teams can collaborate on the same platform to fix incidents faster and push changes with confidence.

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A full ITSM solution for 1/2 the price

Get a fully featured service desk, including the customizable self-service portal, for $20/agent per month instead of $49/agent per month.

Why choose Jira Service Management vs. Freshdesk?

Freshdesk logo
Freshdesk logo

A fully featured ITSM tool for less than 1/2 the price

Get the following capabilities for less than half of the price:

  • Self-service portal
  • Service level agreements (SLAs) 
  • Customer satisfaction (CSAT)
  • Incident management
  • Problem management 
  • Change management
  • Request management

per month

per month
(Estate plan, billed annually)


Marketplace with 800+ plug-and-play apps

Every customer support team works differently. Choose from 800+ apps in the Atlassian Marketplace to extend Jira Service Management to fit your use case. If you’re switching from Freshdesk, make the transition easy with the Freshdesk to Jira Service Management Migration app. 

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Freskdesk logo

Support large scale deployments

Perfect for enterprises or teams who require high availability and performance at scale. Our Data Center deployment option gives peace of mind with active-active clustering, distributed loads, and rapid re-indexing.

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Information effective November 2020

Trusted by over 25,000 organizations worldwide

Customer logos: Sqaure, Sothebys, puppet labs, and airbnb

Try Jira Service Management for free today

Everything your team needs to collaborate at high-velocity and deliver great employee and customer experiences at a fraction of the cost vs. Freshdesk. Empower your team, choose Jira Service Management today.