From scattered feedback to confident product decisions

Every product team collects feedback. Very few turn it into something they can actually act on. Join Mehdi Boudoukhane as he shares what he learned building feedback systems for hundreds of product teams, and what most of them were getting wrong.

Feature requests pile up in spreadsheets. Customer quotes get paraphrased into two-word tickets. Upvote portals strip away the context that would have made the feedback useful. And somewhere along the way, the people contributing that feedback stop bothering, because nothing ever comes back.

In this session, Mehdi Boudoukhane shares practical lessons from six years of building feedback tools used by hundreds of teams, and what he's learned since joining Atlassian to lead the development of the feedback app.

You'll learn how to:

  • Treat feedback as evidence for decisions, not a list of things to build.
  • Structure a feedback taxonomy so every piece of feedback has a home and an owner.
  • Spot what makes feedback systems quietly fail, and reduce capture friction so the richest feedback doesn't stay locked in people's heads.
  • Close the loop with customers, which is not a nice-to-have but the thing that keeps the entire system alive.
  • Get a first look at how Atlassian is rethinking feedback as part of the recently announced Product Collection.

Register to join live and bring your questions for Mehdi. If you can't attend, sign up anyway and we'll send you the recording after the session.

 

スピーカー

Mehdi Boudoukhane

Principal Product Manager, Product Collection, Atlassian

Mehdi は、2025 年にアトラシアンが買収したプロダクト フィードバック ツール Cycle の開発者です。Cycle を構築する前は自身がプロダクト マネージャーとして、この 10 年間、フィードバックを大規模に処理する方法や製品分類体系を構築する方法について、何千もの製品チームと話し合ってきました。現在は、アトラシアンの Product Collection に含まれているフィードバック アプリの開発を主導しています。

Thibaut Nyssens

Sr. Product Marketing Manager, Product Collection, Atlassian

Thibaut は Cycle の創設チームの一員で、2025 年に Cycle がアトラシアンに買収される前は、同社の市場開拓部門を率いていました。同氏は数百の製品チームに対して、フィードバックの枠組み、顧客の声ダッシュボード、および全体的な製品管理プラクティスについてアドバイスを提供してきました。現在は、アトラシアンのお客様が Jira Product Discovery とその上位の Product Collection を最大限に活用できるようサポートしています。