Inside Atlassian: how we do marketing project management with Jira Core and Confluence
Marketing can be a cyclical process. We marketers typically plan projects, assign work, review content, publish, and then…. start all over again....
Inside Atlassian
How emotionally intelligent leaders build a culture of trust (and why!)
Trust makes doing your job as a leader easier in just about every way imaginable. You don’t have to read...
Inside Atlassian: the secret to legendary service
Back in 2001, our co-CEOs Mike and Scott started a global business from Australia with $10,000 on a credit card. They knew that nothing less than legendary service would be needed to be successful....
Inside Atlassian: tracking blog categories and performance with Jira custom fields
I can hold my own with math and numbers, but I don’t love them. I have to admit though, I’m starting...
Inside Atlassian: example Jira workflows for tracking blog projects
Chances are, your marketing team manages blog projects on spreadsheets. You probably track who is working on it, what state it's in, when it's going to be published, what it's about, how it fits...
Inside Atlassian: how our site reliability engineers do incident management
"Ohhhhh $#!τ. We broke Confluence." In one of our first Confluence Cloud releases in 2016, we broke our users' ability to edit pages. As the head of Atlassian's site reliability engineering group, this...
Inside Atlassian: how IT & SRE use ChatOps to run incident management
Any team that slings code for a living deals with service issues. They know all too well the hated red alert... the dreaded text in the middle of the night... the loathsome ping from...
Separating the signal from the noise: how Atlassian does proactive support
I'm part of a team called Service Enablement, which is a special project group within the broader support team at Atlassian. We work closely with the support, engineering, product, and design teams to ensure...
