Bobby
Author

Bobby

Bobby

I write stuff for JIRA Service Desk. I also like ice cream and panda bears.

How Jira Service Desk approaches ITSM

Despite ITIL’s status as the gospel of IT, traditional ITSM (IT Service Management) tools supporting traditional ITIL leave many IT organizations frustrated. Keeping it old school works in a lot of areas, but IT...

Seven ways to create an awesome self-service culture

If there’s a shining light in the IT world that cuts those less-than-urgent tickets in half, it’s self-service. Self-service is a lifesaver, on both ends, because it helps your customers find what they’re looking...