During Atlassian Summit 2012 our Legendary Support team was regularly staffing an extremely popular AtlasBar and presenting on how to get the best out of Atlassian’s products and support. Below are a few highlights from this year’s event:
Scaling a Global Support Team to Resolve 1,500 Requests a Week Using Kanban and GreenHopper
In this talk Chris Lepetit shared how the Atlassian Support team has scaled to 1,500 support requests each week while reducing the average response time and maintaining accuracy. The presentation was well received and Chris had some great feedback from customers showing interest in using Kanban in Support.
Jira at Your Service: 10 Tips & Tricks for Improving Your Service Desk
While Jira is built to manage software development projects, we know you also use it to support your customers and colleagues. Jeremy Largman shares 10 tips and tricks for improving the quality of your service using Jira. Jeremy has shared further tips on our documentation site: Jira as a Support System.
Digging for Gold: Using Jira Query Language to Learn from Your Past
Your Jira instance is a virtual goldmine of information. Searching issue change history in Jira 5 provides new possibilities to learn about the past. Tony Atkins shared how to mine your Jira instance for valuable information to set up your team and business for success in the future.
Troubleshooting Jira & Confluence
Jeff Curry shows how to diagnose your Jira and Confluence installation like a pro, where to look for solutions and tips for getting a quick response from us when all else fails. These tips and tricks are what our engineers use every day!
Photo © Kara Brodgesell
Once again our Support team staffed a very busy AtlasBar, assisting customers with their questions and issues. The AtlasBar is arugably one of the most popular areas at Summit. Our engineers look forward to assisting you and seeing you again next year!