Jira Service Management
4 ways to keep IT planning simple
Our head of IT strategy and planning shares her tips on how to navigate the uncertainty.
Four best practices for a successful virtual PI planning event
There’s more to it than pointing your laptop camera at a whiteboard.
10 design principles for delightful CLIs
The Forge CLI makes it delightfully easy for developers to build and run apps on the Forge platform. Read our 10 principles for designing successful CLIs.
Build your dream workflow using Forge
Forge is our new cloud app development platform – now, developers can build trusted, scalable apps in minutes without the need to manage infrastructure or security. Forge is currently available in beta for customers building in-house apps and integrations for their teams. I had the opportunity to sit down with Anil Kumar Krisnashetty, IT Consultant […]
Download our new on-call book
Learn how to create and implement an effective program in this essential guide written by Serhat Can, Technical Evangelist at Atlassian.
How companies are operating always-on services in the COVID-19 era
Based on our survey of over 500 IT and development professionals.
Halp’s April 2020 product updates: Queues, Confluence integrations, and more!
In April the Halp product team showered us with many new treats. Making a ticket got even faster with a Halp Shortcuts option in Slack. We centralized and streamlined the way you manage each team’s Halp tickets with Queues. It’s now easy to integrate your Confluence articles with Answers. Taking it a step further, we added variable personalizations to auto-populate and humanize your automated responses.
Stem the chaos of remote work with these ITSM best practices
How IT professionals can help business teams thrive in a work-from-home context.
How to create an incident response playbook
Take a page from our (hand)book.
Tried-and-true tips for getting buy-in from your stakeholders
We asked a group of Jira admins how they convinced their teams to upgrade to Data Center – and their advice is a must-read for anyone with a vision they need to sell.
Artificial intelligence for issue analytics: a machine learning powered Jira Cloud app
This blog post was contributed by a group of students at the University of Wollongong, based on a project they did for their computer science class under the supervision of Associate Professor Hoa Dam. Introduction As Natural Language Processing matures, the value of a trusted AI interpreter to enhance a team’s performance through business applications […]
How we’re making remote IT work
By putting an emphasis on smart policies and clear communication, we’ve successfully enabled our entire workforce to maintain their productivity. Read on to learn how your company can too.
Modern shadow IT demands visibility, not control
PSA: We’re not trying to shut down your apps!
5 tips for incident management when you’re suddenly remote
We learned the hard way so you don’t have to.
Is your service desk at capacity? Know the signs
And learn how Jira Service Desk Data Center can help you deliver service at scale.